Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karlie Clark

Bowling Green,KY

Summary

Equipped with nearly 9 years of healthcare SaaS design and implementation, I am an innovative and compassionate leader with a passion for improving lives with technology. I thrive in spaces that rely on creativity and exceptional attention to detail to solve complex problems. I hope to be remembered as an enthusiastic mentor and collaborator with a special talent for anticipating needs and increasing efficiency.

Overview

7
7
years of professional experience

Work History

Manager of Implementation

Relatient
08.2024 - Current
  • Empower team of Software Design Consultants through complex product implementations while serving as SME for the Implementation department on 50% of Relatient's product suite
  • Collaborate cross-functionally to mitigate project risks, transform client experiences, and shape the future of Relatient's product suite
  • Lead team through ambiguity and ever-changing tech market, most recently successfully implementing the firs brand new Voice AI product within 30 days
  • Continual improvement of internal processes currently focused on acceleration and standardization of implementation delivery
  • Management of team capacity, performance, and career growth including hiring and onboarding

Implementation Team Lead

Relatient
06.2022 - 08.2024
  • Identified and implemented optimizations within the team to positively impact both client and employee satisfaction and solidify the team culture
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
  • Influenced productive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
  • Made hiring decisions, including owning the process from applicant review to offer and onboarding
  • Preform job responsibilities of a Senior Software Design Consultant at approximately .85 FTE

Senior Software Design Consultant

Relatient
02.2022 - 06.2022
  • Designed, configured, and implemented client-specific workflows using Excel, SQL, and Dash user interfaces, frequently troubleshooting APIs, system performance, and product bugs
  • Thoroughly investigated and understood end user needs and pain points in order to provide customized solutions, technical or otherwise
  • Facilitated end user testing and training within implementations and participated in UAT for Relatient's redesigned user interface
  • Mentored both experienced and entry level Software Design Consultants on healthcare, consulting, and implementation processes

Consultant, Inpatient Pharmacy

Cerner Corporation
08.2018 - 02.2022
  • Analyzed current client domains to find optimization opportunities to create a more efficient, user friendly, or safe experience
  • Consulted on design decisions and utilization of the domain to best fit specific client needs
  • Created custom configuration to solve unique problems and streamline workflows
  • Collaborated cross-functionally to implement client-viewable audits utilizing Microsoft Excel and PowerBI increasing client autonomy and fulfilling a highly requested optimization request
  • Created custom Cerner Discern Rules and Cerner Discern Reports to bridge gaps between base Cerner functionality and client needs, including many complex clinical patient-safety rules and reports
  • Identified and tracked meaningful and measurable KPIs

Education

BBA - Entrepreneurship & Innovation

University of Missouri - Kansas City
Kansas City, MO
08-2016

Skills

  • Experience Optimization
  • Employee Training
  • Positive and Productive Teamwork and Collaboration
  • Product Subject Matter Expert
  • Exceptional Attention to Detail
  • Critical Thinking
  • Healthcare Acumen
  • PostgreSQL, Database Querying, APIs, HL7 Messages, Cerner Millennium, athenaOne, eCW, NextGen, ModMed
  • MS Office, GSuite, Atlassian, PowerBI, Salesforce, SmartSheet, Slack, Basecamp
  • Implemented products within Inpatient Pharmacy, Surgery, Oncology, Patient Access, Ambulatory Care, Orthopedics, Dermatology, OBGYN

Timeline

Manager of Implementation

Relatient
08.2024 - Current

Implementation Team Lead

Relatient
06.2022 - 08.2024

Senior Software Design Consultant

Relatient
02.2022 - 06.2022

Consultant, Inpatient Pharmacy

Cerner Corporation
08.2018 - 02.2022

BBA - Entrepreneurship & Innovation

University of Missouri - Kansas City

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