Karlim A. Freitas
Kissimmee,FL
Summary
- Accomplished, forward-thinking professional with a history of success in driving organizational growth and development. Possess bilingual abilities (English & Spanish) and exhibit superior interpersonal skills while facilitating communications with a diverse range of staff and clients. Areas of expertise include:
- Hotel Operations
- Administrative
- Sales & Marketing
- Financial Management
- Team Leadership
- Strategic Planning
- Negotiations
- Business Development
- Project Management
- Recruiting/Hiring
- Training/Coaching
- Client Services
Overview
20
20
years of professional experience
Work History
Owner / Lead Artist
Supremacy Glam
Kissimmee, FL
08.2017 - Current
- Manage all aspects of business operations, including service development, marketing, scheduling, and client relations.
- Provide luxury beauty services, including, permanent makeup, brow services, teeth whitening, esthetician/ advanced facials.
- Oversee financial planning, vendor relationships, and customer service to maintain high client satisfaction and retention.
- Create and execute promotional campaigns to drive bookings and brand awareness.
Contract Processor / Data Entry
Westgate Resort
Orlando, FL
02.2015 - 2018
- Keeps track of data, compiles sorts and verifies accuracy of contract data to be entered.
- Identifying any fraud or potentially fraudulent information.
- Calculate Credit life or IU insurance and calculate new monthly payments.
- Prepare, print documents, notary sign and stamp documents, input proper mail out code.
- Handle multiple phone lines. Maintain high levels of accuracy and attention to details.
Owner / Manager
Satier VIP Remodeling Services
01.2012 - 01.2015
- Oversee operations and projects involving repair and remodeling services.
- Develop project estimates and write work orders.
- Obtain building permits and review final plans and specifications.
- Order materials and negotiate prices with subcontractors.
- Generate monthly production reports; determine gross profit estimations on each project/job.
Front Office Manager / Group Sales
Galleria Palms Hotel
Kissimmee, FL
01.2006 - 01.2012
- Recruited, hired, and trained associates for the front office department of a hotel based in Kissimmee, FL.
- Checked guests in and out of the hotel; tended to all customer questions and concerns.
- Ensured compliance with budgets and hotel regulations.
- Assumed responsibilities for functions that included scheduling, payroll, expense control, accounts payable, accounts receivable, and staff meetings.
- Implemented strategies to complete group sales and maximize both room revenue and hotel revenue.
- Worked closely with third party affiliates such as Expedia, Orbitz, and Travelocity.
Skills
- Founded Supremacy Glam, growing it into a thriving beauty business offering composite veneers, permanent makeup, and advanced facial treatments Increased clientele through strategic social media marketing, brand collaborations, and targeted promotions Developed and implemented service protocols to ensure consistent quality, client satisfaction, and repeat business Achieved all-time highs in up-sells and REVPAR at Galleria Palms Hotel while directing front office operations Successfully managed day-to-day operations of Satierf VIP Remodeling Services, serving both commercial and residential customers Negotiated pricing with subcontractors, reducing project expenses and increasing profit margins
Timeline
Owner / Lead Artist
Supremacy Glam
08.2017 - Current
Contract Processor / Data Entry
Westgate Resort
02.2015 - 2018
Owner / Manager
Satier VIP Remodeling Services
01.2012 - 01.2015
Front Office Manager / Group Sales
Galleria Palms Hotel
01.2006 - 01.2012