Karl (margaux) Urbano
Austin,TX
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
10
10
years of professional experience
Work History
Restaurant Server
Hotel Zaza
09.2019 - Current
- Perform a variety of tasks, from setting up sections, stocking supplies, serving, charging people for their food, handling payments, resetting tables, greeting customers, explaining menus, upselling and answering questions
- Providing exceptional customer service.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
RESTAURANT SERVER
JW Marriott Austin
07.2018 - 05.2019
- Perform a variety of tasks, from setting up sections, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
FRONT DESK ASSOCIATE
HAMPTON INN & SUITES AUSTIN AIRPORT
07.2017 - 03.2018
- Registering/booking guests in and out of their rooms, while accommodating any special requests.
SHIFT SUPERVISOR
SUNDARA INN & SPA
06.2016 - 06.2017
- Delegating tasks to restaurant staff and supervising their performance
- Maintaining a fully stocked inventory and ordering food supplies, as needed
- Managing dining reservations.
RESTAURANT SERVER
RODIRON GRILL
02.2015 - 10.2016
- Delegating tasks to restaurant staff and supervising their performance
- Maintaining a fully stacked inventory and ordering food supplies, as needed
- Managing dining reservations.
RESTAURANT SERVER
KALAHARI RESORTS & CONVENTION CENTER
11.2015 - 09.2016
- Perform a variety of tasks, from setting up sections, stocking supplies, serving, charging people for their food, handling cash, credit cards, and a cash register, cleaning tables and counters, resetting tables, greeting customers and answering questions.
OUTLET SNACK SUPERVISOR
EURO SNACKS INC
11.2014 - 02.2015
- Responsible for different tasks such as marketing strategies, recruiting and hiring staff, training, overseeing food quality, developing menus as well as greeting and serving guests.
Education
Bachelor of Science in Hospitality Management - Hotel & Restaurant Management
Skills
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
References
- Yumiko Jordan, Area Operations Manager, Progress Residential, (512) 221-0138
- Desiree Garett, Special Events Manager, La Colombe D'or Hotel, Houston, (832) 607-3442
- Jonel Anza, General Manager, 1618 Asian Fusion Austin, (540) 519-5330
- Remy Galan, Operations Manager, Hotel Zaza Austin, (512) 627-3666
Languages
Tagalog
Native or Bilingual
Bisaya
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Server
Hotel Zaza
09.2019 - Current
RESTAURANT SERVER
JW Marriott Austin
07.2018 - 05.2019
FRONT DESK ASSOCIATE
HAMPTON INN & SUITES AUSTIN AIRPORT
07.2017 - 03.2018
SHIFT SUPERVISOR
SUNDARA INN & SPA
06.2016 - 06.2017
RESTAURANT SERVER
KALAHARI RESORTS & CONVENTION CENTER
11.2015 - 09.2016
RESTAURANT SERVER
RODIRON GRILL
02.2015 - 10.2016
OUTLET SNACK SUPERVISOR
EURO SNACKS INC
11.2014 - 02.2015