Karly Bond
Springfield,MA
Summary
A detail-oriented, focused and organized professional with over ten years of experience in restaurant and front office management. Skilled in optimizing team performance through effective scheduling, training, strong communication and fostering a customer-centric culture. Committed to guest satisfaction as well as driving operational excellence and maximizing revenue.
Overview
17
17
years of professional experience
Work History
Manger
Mountain View
Hampden, MA
09.2019 - 09.2025
- Led daily operations ensuring high standards of service and guest satisfaction while encouraging feedback from customers to implement positive change.
- Reconciled cash and credit card transactions to maintain accurate records.
- Collaborated with vendors to negotiate favorable terms and maintain quality supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Front Office Manager
Healthy Smiles
Enfield, CT
01.2024 - 06.2025
- Managed front desk operations to enhance patient experience and streamline check-in processes.
- Coordinated appointment scheduling and optimized staff allocation for efficient patient flow.
- Trained new staff on customer service protocols and office procedures to ensure consistency.
- Implemented inventory management strategies for office supplies, reducing costs and improving availability.
- Submitted accurate, timely insurance claims and followed up on denied claims to maximize reimbursement.
Front Supervisor
Reids
Hampden, MA
05.2014 - 03.2020
- Supervised daily restaurant operations to ensure compliance with health and safety standards.
- Trained and mentored staff on service excellence to confirm that all orders were promptly and accurately prepared.
- Developed and maintained strong customer relationships to enhance guest satisfaction levels.
- Scheduled staff shifts efficiently, considering individual availability and performance.
- Processed daily cash, check, and credit card transactions accurately.
- Managed accounts payable/receivable and maintained accurate financial records.
Receptionist/Key Holder
Holyoke Mall Dental
Holyoke, MA
03.2009 - 07.2015
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated insurance verification and billing processes seamlessly.
- Trained new staff on office procedures and customer service standards.
- Implemented electronic health record systems to enhance operational efficiency.
- Maintained patient records and ensured compliance with privacy regulations.
Education
High School Diploma -
Minnechaug Regional High School
Wilbraham, MACertificate of Completion For MA Cosmetology -
Digrigoli School of Cosmetology
West Springfield, MA02-2012
Skills
- Staff management and scheduling
- Exceptional customer service and engagement
- Inventory control and record keeping
- Point of sale (POS) system operation
- Organization and prioritization
- Cash and account handling
- Memory retention and rapid familiarity
- Credit and collections
- Strong work ethic
Timeline
Front Office Manager
Healthy Smiles
01.2024 - 06.2025
Manger
Mountain View
09.2019 - 09.2025
Front Supervisor
Reids
05.2014 - 03.2020
Receptionist/Key Holder
Holyoke Mall Dental
03.2009 - 07.2015
High School Diploma -
Minnechaug Regional High School
Certificate of Completion For MA Cosmetology -
Digrigoli School of Cosmetology