Summary
Overview
Work History
Education
Skills
Timeline
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Karly Huffman

Shelbyville,IN

Summary

Detail-oriented professional with a strong background in hospitality and office management. Expertise in safety procedures and adaptability to change, ensuring smooth daily operations and positive guest experiences. Prepared to leverage skills for impactful contributions in a customer-focused role.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

IHG Holiday Inn Express
Shelbyville, IN
07.2024 - 03.2026
  • Welcomed guests and supported check-in and check-out processes.
  • Answered phone calls and resolved guest inquiries, enhancing overall guest satisfaction.
  • Provided excellent customer service while upholding company policies.
  • Assisted with reservation processing in hotel management software.
  • Maintained up-to-date knowledge of promotions and packages, ensuring guests received accurate information.
  • Worked with team members to support smooth daily operations.
  • Generated daily reports on occupancy levels and revenue, supporting informed decision-making.

Manager

Buffalo Wild Wings
Shelbyville , IN
06.2021 - 12.2023
  • Provided leadership during times of organizational change or crisis situations.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Ensured compliance with health and safety regulations for all operations.

Education

Associate of Applied Science - Registered Nursing

MedTech College
Greenwood, IN
12-2009

Skills

  • Customer Service Excellence
  • Front desk operations
  • Guest safety protocols
  • POS systems
  • Problem solving
  • Effective communication
  • Adaptability to change

Timeline

Front Desk Agent

IHG Holiday Inn Express
07.2024 - 03.2026

Manager

Buffalo Wild Wings
06.2021 - 12.2023

Associate of Applied Science - Registered Nursing

MedTech College
Karly Huffman