Karly Kading
Santa Cruz,CA
Summary
Results-driven professional with strong skills in staff management and workplace safety. Experienced in maintaining high-quality standards and resolving customer complaints, contributing to enhanced customer loyalty and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Santa Cruz, CA
11.2022 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored team members on best practices for beverage preparation and customer engagement.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly, maintaining a positive brand image and customer loyalty.
- Monitored adherence to health and safety standards, ensuring compliance across all operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Supervises in a high pressure environment with one of the busiest stores in the district; manage about 200 customers a day
Loader
El Dorado Nursey
Shingle Springs, CA
03.2022 - 10.2022
- Ensured proper stacking and organization of plants for optimal space utilization.
- Collaborated with team members to maintain workflow efficiency during peak seasons.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
Intern
El Dorado Farm Bureau
Placerville, CA
02.2021 - 11.2021
- Assisted in coordinating agricultural events and community outreach programs.
- Collaborated with team members to enhance customer service initiatives.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Global And Community Health
University California - Santa Cruz
Santa Cruz, CA06-2027
High School Diploma -
Ponderosa High School
Shingle Springs, CA05-2024
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Policy enforcement
- Scheduling coordination
- Continuous improvement
Certification
- Certified Floral Designer, California Floral Design Association - 2023
- Driver License - Reliable Transportation
Languages
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks
11.2022 - Current
Loader
El Dorado Nursey
03.2022 - 10.2022
Intern
El Dorado Farm Bureau
02.2021 - 11.2021
Bachelor of Science - Global And Community Health
University California - Santa Cruz
High School Diploma -
Ponderosa High School