Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karly Kiely

Springport

Summary

Versatile and dependable professional with First Aid certification and a diverse skill set spanning culinary arts, customer service, janitorial services, and firefighting. Demonstrates strong problem-solving abilities, attention to detail, and a calm, effective approach in high-pressure situations. Known for delivering exceptional service, maintaining clean and safe environments, and working collaboratively in fast-paced, team-oriented settings. Brings a strong work ethic, safety-first mindset, and a commitment to excellence in every task.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SFE Kitchen Worker

SFE
01.2025 - 04.2025
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Demonstrated versatility in culinary skills, assisting in various stations such as grill, fryer, or sauté as needed.
  • Complied with all federal, state, and local regulations governing safe food handling practices within the kitchen environment.

Hungry Howies Delivery Driver

Hungry Howie’s
10.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.

Janitor

JBM Janitorial
12.2023 - 10.2024
  • Maintained clean and comfortable environments in school buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.

Waitress

Mad Hatter Tavern
10.2020 - 02.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Head Cook/ Cashier

Kelly Express Mart
10.2019 - 03.2020
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Developed new menu items for increased customer satisfaction and repeat business.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Firefighter

Grass Lake Fire Department
09.2019 - 03.2020
  • Performed life-saving procedures during medical emergencies, and administered first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
  • Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
  • Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.

Cashier

Kelly Express Mart
08.2017 - 10.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

McDonald's Worker

McDonald's
11.2016 - 08.2017
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.

Education

Emergency Medical Technician Certificate - EMS

Jackson College
Jackson, MI
05-2025

Napoleon High School
Napoleon, MI
05-2017

No Degree - Firefighting

Jackson Area Career Center
Jackson, MI
05-2017

Skills

  • Food safety protocols

  • Culinary preparation

  • Hygienic food preparation

  • Sanitation procedures

  • Effective stress management

  • Certified in first aid

  • Fire safety protocols

  • Fire suppression techniques

  • Emergency response

  • Fitness and agility

  • Medical equipment usage

  • Emergency scene management

  • Vehicle extrication

  • Cleaning expertise

  • Restroom care

  • Customer service-focused

  • Waste disposal management

Certification

Firefighter 1 and 2 Certification

Agricultural Rescue Certification

Firefighter's Driver's Training Certification

Basic Life Support Certification



Timeline

SFE Kitchen Worker

SFE
01.2025 - 04.2025

Hungry Howies Delivery Driver

Hungry Howie’s
10.2024 - 01.2025

Janitor

JBM Janitorial
12.2023 - 10.2024

Waitress

Mad Hatter Tavern
10.2020 - 02.2021

Head Cook/ Cashier

Kelly Express Mart
10.2019 - 03.2020

Firefighter

Grass Lake Fire Department
09.2019 - 03.2020

Cashier

Kelly Express Mart
08.2017 - 10.2019

McDonald's Worker

McDonald's
11.2016 - 08.2017

Emergency Medical Technician Certificate - EMS

Jackson College

Napoleon High School

No Degree - Firefighting

Jackson Area Career Center

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