Karly Tetreault
Webster,MA
Summary
Dynamic Hearing Instrument Specialist with extensive experience at Hearing Life, excelling in audiometric testing and patient education. Proven ability to fit and troubleshoot hearing aids, enhancing client satisfaction. Skilled in building strong patient relationships while maintaining HIPAA compliance, ensuring optimal care and support for diverse populations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hearing Instrument Specialist, Audiology Assistant
Hearing Life
Milford, Massachusetts
03.2023 - Current
- Select and fit hearing aids.
- Administer and interpret hearing assessments.
- Take ear impressions.
- Conducted comprehensive hearing assessments for diverse patient populations.
- Recommended appropriate hearing instruments based on individual audiograms.
- Educated clients on proper device usage and maintenance techniques.
- Fitted and adjusted hearing devices to ensure optimal performance and comfort.
- Provided ongoing support and troubleshooting for clients experiencing device issues.
- Maintained accurate patient records in compliance with industry standards.
- Participated in community outreach events to raise awareness about hearing health services.
- Maintained up-to-date knowledge of latest research and trends through extended education and professional development courses.
- Provided counseling services regarding communication strategies for individuals with hearing loss.
Behavior Therapist
Hopkinton Public Schools
Hopkinton, MA
09.2020 - 03.2023
- Implemented individualized behavior intervention plans for students with diverse needs.
- Collaborated with educators to develop effective teaching strategies for students.
Behavior Therapist
Grafton Public Schools
Grafton, MA
09.2017 - 08.2020
- Assist students to develop appropriate social and emotional skills.
- Follow IEPs or goals each student has as well as implement different ABA techniques in the classroom and outside the classroom and take intensive data.
Daycare Teacher
Webster Child Care Collaborative
Webster, MA
01.2013 - 06.2017
- Encouraged healthy, intellectual, and psychological growth in a nurturing and caring environment.
- Implemented teaching plans as well as positive behaviors in both individual and group atmospheres.
- Assisted children with special needs including autism to manage, practice, and develop social and life skills.
Education
Continuing Education - Communication Disorders
Worcester State University
Worcester, MA06-2023
BA - Urban Studies, Psychology, Global Studies
Worcester State
Worcester, MA05.2016
High School Diploma -
Bartlett High School
Webster, MA05.2012
Skills
- Patient Counseling & Education
- Hearing Aid Troubleshooting & Repair
- Customer Service & Patient Relationship Management
- Audiology Software (Noah, Affinity)
- Medical Records Documentation & HIPAA Compliance
- Advanced Hearing Aid Programming (Oticon, Phonak, ReSound, Signia)
- Speech Mapping, QuickSin & Real-Ear Measurements
- Hearing Aid Fitting Protocols ( NAL-NL2, DSL)
- Hearing Aid Device Customization
- Active Listening & Empathy
- Effective Communication with Families/Caregivers
- Team Collaboration (working with audiologists, doctors, and other specialists)
- Sales expertise
- Customer Retention Strategies
- Continuous Learning & Professional Development
Awards Volunteer Leadership
- Hearing Life - Presidents Club 2024
- Grafton’s Every Day Hero Award, 2019
- Worcester State program for English Language Learners, 2015 - 2016. Helps students and elders learn the English language.
- Rise Above, 2013 - 2019, Nonprofit dedicated to providing children in foster care enriching activities and experiences.
- Veterans Inc, 06/01/16 - 06/01/18, Nonprofit that provides services to homeless veterans.
Certification
- Licensed Hearing Instrument Specialist – [MA] | 2027
- Licensed Audiology Assistant – [MA] | 2027
- IHS member
Timeline
Hearing Instrument Specialist, Audiology Assistant
Hearing Life
03.2023 - Current
Behavior Therapist
Hopkinton Public Schools
09.2020 - 03.2023
Behavior Therapist
Grafton Public Schools
09.2017 - 08.2020
Daycare Teacher
Webster Child Care Collaborative
01.2013 - 06.2017
Continuing Education - Communication Disorders
Worcester State University
BA - Urban Studies, Psychology, Global Studies
Worcester State
High School Diploma -
Bartlett High School