Karlyona Odom
Houston,TX
Summary
Detail-oriented Warehouse Worker with experience in healthcare customer service and logistics. Expertise in inventory management, order fulfillment, and shipping/receiving processes. Proven ability to enhance warehouse organization and safety standards while driving efficiency and productivity improvements.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
HCSC - Blue Cross Blue Shield of Illinois
Houston, Texas
03.2025 - Current
- Answered inquiries, resolved complaints, and provided information on healthcare services, improving customer satisfaction and support.
- Assisted customers with inquiries about health insurance plans and coverage options, enhancing their understanding of available resources.
- Managed claim submissions and provided updates on processing statuses to clients.
- Completed follow-up after each customer interaction, ensuring client concerns were addressed and reinforcing trust in services provided.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Mail Handler Assistant
USPS
Houston, Texas
09.2021 - 05.2025
- Efficiently received and allocated materials to specific areas.
- Utilized proper material handling equipment for loading and unloading trucks.
- Operated forklifts and pallet jacks to facilitate material movement.
- Conducted inspections of incoming materials for defects or damages upon arrival.
- Resolved discrepancies between inventory records and physical stock counts.
- Ensured safe disposal of debris and hazardous materials to mitigate contamination risks.
Warehouse Worker
UPS
Houston, Texas
07.2021 - 09.2021
- Packaged items with protective materials like bubble wrap or foam sheets to ensure safe delivery.
- Staged and sorted various products for efficient loading.
- Operated scanners, computers, and other equipment to track orders.
- Collaborated with team members to consistently achieve daily shipping goals.
Package Handler
FedEx
Houston, Texas
02.2020 - 07.2020
- Trained new employees on package handling processes to ensure adherence to safety and efficiency standards.
- Sorted packages by destination to streamline delivery processing and enhance operational flow.
- Loaded and unloaded trucks to optimize workflow and support timely package delivery.
- Operated material handling equipment safely to move heavy packages.
- Scanned packages using handheld devices for tracking purposes.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Education
High School Diploma -
Nimitz High School
Houston, TXSkills
- Effective communication
- Team collaboration
- Problem resolution
- Problem-solving
- Time management
- Multitasking management
- Attention to detail
- Inventory management
- Material handling
- Shipping logistics
- Supply chain optimization
Timeline
Healthcare Customer Service Representative
HCSC - Blue Cross Blue Shield of Illinois
03.2025 - Current
Mail Handler Assistant
USPS
09.2021 - 05.2025
Warehouse Worker
UPS
07.2021 - 09.2021
Package Handler
FedEx
02.2020 - 07.2020
High School Diploma -
Nimitz High School