Karma Bhutia
33-38 Utopia Pkwy
Summary
Dynamic hospitality professional with a proven track record at The Virgin Hotel, excelling in guest services and logistics. Recognized for reliability and teamwork, I effectively managed luggage operations and transportation coordination, enhancing guest satisfaction. Proficient in safety policies and heavy lifting, I consistently delivered exceptional experiences that fostered guest loyalty.
Overview
6
6
years of professional experience
Work History
Bellman
The Virgin Hotel
Manhattan, NY
12.2024 - Current
- Provided outstanding guest services aimed at enhancing visitor satisfaction and retention.
- Managed delivery operations for newspapers, mail packages, faxes, and check-out invoices to ensure efficient service to guest rooms.
- Coordinated luggage handling and valet parking services while delivering exceptional customer service to guests.
- Implemented effective organization of luggage storage area to enhance guest experience during departures and returns from excursions.
- Cultivated strategic partnerships with local taxi drivers and shuttle companies to guarantee dependable transportation solutions for guests.
Bellman
The Fifth Avenue Hotel
Manhattan, NY
10.2023 - 11.2024
- Supported guest experiences by managing luggage assistance and ensuring tailored service during check-in and check-out.
- Oversaw cleanliness and organization of lobby areas to enhance guest experience.
- Coordinated with front desk personnel to enhance guest experience during check-in and check-out.
- Curated and presented local information and suggestions to enrich guest satisfaction throughout their visits.
- Orchestrated transportation logistics for guests, including taxis and shuttles, to enhance overall convenience.
Houseman
The Grayson Hotel
Manhattan, NY
02.2020 - 09.2023
- Ensured guest areas remained clean and organized, fostering a welcoming atmosphere.
- Facilitated efficient room turnovers and supply restocking for housekeeping staff.
- Managed operation of laundry equipment for efficient washing, drying, and folding of linens.
- Streamlined guest inquiry responses regarding amenities and services to enhance overall satisfaction.
- Oversaw minor maintenance room setups and addressed guest requests to enhance operational efficiency.
Education
High School Diploma -
Queens Academy High School
Flushing, NY 01.2021
Skills
- Team player mentality
- Reliability and punctuality
- Shipping and receiving
- Heavy lifting
- Safety policies and procedures
- Guest services
- Valet assistance
- Hospitality Services
Timeline
Bellman
The Virgin Hotel
12.2024 - Current
Bellman
The Fifth Avenue Hotel
10.2023 - 11.2024
Houseman
The Grayson Hotel
02.2020 - 09.2023
High School Diploma -
Queens Academy High School