Summary
Overview
Work History
Education
Skills
Timeline
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Karma Hatfield

Bryant,AR

Summary

Dynamic Executive Assistant and Continuous Quality Improvement Coordinator with extensive experience in non-profit organization management. Proven expertise in coordinating board and committee meetings, providing comprehensive administrative support, and conducting stakeholder surveys while effectively revising policies and procedures. A strong foundation in quality assurance is complemented by skills in report writing, case reviews, and audit processes, ensuring compliance and driving project success. Proficient in Microsoft Office Suite, with exceptional organizational and communication abilities that facilitate seamless collaboration and enhance operational efficiency.

Overview

18
18
years of professional experience

Work History

Executive Assistant/Continue Quality Improvement Coordinator

Vera Lloyd Presbyterian Family Services
08.2016 - Current
  • Accurate daily processing of checks, check logs, deposits, and general ledger receipts.
  • Assists in the planning, scheduling and implementation of board and committee meetings; ensures executives are well-prepared for meetings, with all necessary documents, agendas, and materials in hand; maintains lists for Board of Directors' contact information and biographies.
  • Arrange venue for committee and board meetings, setup for professional presentation, and coordinate meal by suggesting menus, arrange delivery and set up.
  • Make travel arrangements for executives and the board of directors, including booking hotels, ground transportation, and preparing travel itineraries.
  • Recommends the development of new policies to ensure compliance with regulatory and accreditation standards.
  • Draft and proofread correspondence, memos, emails, and reports on behalf of executives to ensure clarity and professionalism.
  • Performs day-to-day activities of collecting, tracking, monitoring, reviewing, and reporting a variety of required practices and outcomes for continuous quality improvement.
  • Instrumental in coordinating and leading the review process every four years to maintain accreditation by the Council on Accreditation, including a thorough review of policies and procedures for accuracy.
  • Greet visitors and assist as needed to ensure a professional and welcoming environment. Manage incoming calls, direct them to appropriate staff, and take messages when necessary.
  • Manage executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
  • Handle confidential and sensitive information with discretion and tact.
  • Manage office inventory, tracking supplies, and placing orders to ensure smooth daily operations.
  • Support executives in their decision-making processes by conducting research and presenting findings in clear and concise formats.
  • Successfully coordinated and led three accreditation reviews to achieve accreditation through the Council on Accreditation by meeting the highest national standards in practice excellence.

Contract Compliance Monitor

Hornby Zeller Associates
09.2010 - 04.2015
  • Served as a contractor to AR DHS-Division of Child and Family Services to evaluate compliance in providers’ contracts with the department. and
  • Conducted data analysis of multiple service areas completed monthly compliance outcomes and meta-analysis reports.
  • Completed an evaluation, in coordination with OJJDP, of the processes, outcomes, and impacts of Louisiana's strategies to reduce disproportionate minority contact with the juvenile justice system. 2013
  • Conducted a special investigation and reported findings on the reasons Sebastian County, AR had more children entering the foster care system and failed to create individualized plans to reunify those families. 2015
  • Conducted interviews with contracted service providers, key stakeholders, and clients.
  • Conducted research of federal laws, regulations, and policies for ensuring the safety, permanency, and well-being of children in foster care.
  • Made travel arrangements for the compliance team, including booking flights, hotels, ground transportation, and preparing travel itineraries.
  • Prepared, edited, and proofread a wide variety of documents, including reports, presentations, and official communications to top-level executives, legislators, and clients.

Special Education Assistant

Arkansas Juvenile Assessment and Treatment Center
10.2007 - 09.2010
  • Identified youths' special needs and initiated referral services.
  • Monitored for compliance with federal and state regulations while coordinating contract agencies for evaluations and services.
  • Served as liaison between the Arkansas Department of Youth Services Special Education Director and AJATC School Principal.
  • Scheduled and coordinated staff meetings, IEP meetings, and parent conferences.
  • Maintained database for students' enrollment and discharge.
  • Assisted teachers with the development of special education documentation to ensure compliance with State and Federal Regulations.
  • Maintained files for the education department and ensured strict access to maintain confidentiality and compliance with HIPAA
  • Ensured compliance with federal, state, and district regulations related to special education services.
  • Kept open and frequent communication with DYS case managers to provide regular updates on children's academic progress and individualized needs.

Education

Dual Bachelor's Degree - Psychology, Criminal Justice

University of Arkansas At Little Rock
Little Rock, AR
12.2010

Skills

  • Excellent verbal and written communication skills, with the ability to interact with individuals at all levels within the agency, board of directors, and externally
  • Proficiency in handling check logs, general ledger receipting, and bank deposits
  • Proficiency in drafting clear, concise business writing and business correspondence
  • Professional liaison between executive and senior leadership, board of directors, internal and external stakeholders
  • Experienced in policy research, data analysis, and analytical report composition
  • Strong ability to manage confidential and sensitive information with discretion and in accordance with state and federal guidelines
  • Adherence to information confidentiality and compliance with state and federal laws, including HIPAA regulations
  • Advanced skills in Microsoft Office Suite (Word, Excel, Outlook), Adobe, and knowledge of other office management software
  • High level of attention to detail, ensuring accuracy in all written communication, scheduling, and record-keeping tasks
  • Ability to think critically, prioritize tasks, and make decisions quickly in support of leadership
  • Efficiently maintain office supply inventory, ensuring timely ordering and stocking of necessary materials
  • Mature, friendly, and professional demeanor when interacting with visitors, staff, and external stakeholders

Timeline

Executive Assistant/Continue Quality Improvement Coordinator

Vera Lloyd Presbyterian Family Services
08.2016 - Current

Contract Compliance Monitor

Hornby Zeller Associates
09.2010 - 04.2015

Special Education Assistant

Arkansas Juvenile Assessment and Treatment Center
10.2007 - 09.2010

Dual Bachelor's Degree - Psychology, Criminal Justice

University of Arkansas At Little Rock

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