Karmaleta Creech
Fayetteville,NC
Summary
Dynamic sales professional with a proven track record at Harbor Freight Tools USA, excelling in customer service and sales coaching. Recognized for consistently achieving sales targets and enhancing team performance through effective training and strategic planning. Skilled in merchandising and motivated to drive results while fostering a positive shopping experience.
Sales professional with commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management.
Overview
13
13
years of professional experience
Work History
Sales Supervisor
Harbor Freight Tools USA
02.2023 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Retail Store Manager
Circle K
04.2012 - 11.2022
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Education
High School Diploma -
White Oak High School
Jacksonville, NC06-1991
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Strategic Sales Planning
- Store appearance and merchandising
- Sales training
- Motivational skills
- Goals and performance
- Sales coaching
- Staff training
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Sales Supervisor
Harbor Freight Tools USA
02.2023 - Current
Retail Store Manager
Circle K
04.2012 - 11.2022
High School Diploma -
White Oak High School
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