LATIERRA WATSON
Fairburn,GA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of apartments, and housing rental market for apartments, properties and impressive financial management skills. Expert user of Yardi. Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Leasing Consultant
Arlington Group
02.2021 - 07.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
Brookside Properties
01.2018 - 12.2020
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Collections Specialist
Portfolio Recovery Associates
04.2014 - 10.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
Education
Degree - Billing & Coding
Jefferson State Community College
Birmingham, AL05.2018
GED -
Jefferson State Community College
Birmingham, AL07.2012
Skills
- Rent Collection
- Good Telephone Etiquette
- MS Office
- Data Entry
- Credit and Collections
- Background Checks
- Property Tours
- Fair Housing Policies
Timeline
Leasing Consultant
Arlington Group
02.2021 - 07.2023
Leasing Consultant
Brookside Properties
01.2018 - 12.2020
Collections Specialist
Portfolio Recovery Associates
04.2014 - 10.2017
Degree - Billing & Coding
Jefferson State Community College
GED -
Jefferson State Community College
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