Karmela Joven
Bradenton,FL
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer's loyalty with a relationship-oriented approach. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 7 plus years of Customer Service experience to dynamic new position. Hardworking and punctual Customer Service Representative works in fast-paced, demanding jobs while standing and moving for long hours.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Bradenton, FL
05.2022 - 02.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Operated cash registers to accept payments from customers.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Shipt Shopper
Shipt
Bradenton, FL
01.2017 - 11.2019
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Completed pickup and shopping orders for customers within local area.
- Satisfied customers with quick, accurate service under tight deadlines.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Listened to customer needs to identify and recommend best products and services.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Greeted customers and answered product or service questions.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Customer Service Representative
Publix
Bradenton, FL
11.2008 - 10.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Montessori High School
Philippines03.2008
Some College (No Degree) - Culinary Arts
Keiser University
Sarasota, FLSkills
- Purchase Recommendations
- Advertising and Marketing
- Physical Stamina
- Product Knowledge
- Customer Relations
- Upbeat and Outgoing Attitude
- Payment Processing
- Sales Proficiency
- Customer Service
- Verbal and Written Communication
- Documentation and Reporting
- Verifying Order Accuracy
- Planning and Organization
- Prioritizing Orders
- Informed Product Selections
- Sales Expertise
- Delivery Procedures
- Attention to Detail
Timeline
Pharmacy Technician
CVS Pharmacy
05.2022 - 02.2023
Shipt Shopper
Shipt
01.2017 - 11.2019
Customer Service Representative
Publix
11.2008 - 10.2014
High School Diploma -
Montessori High School
Some College (No Degree) - Culinary Arts
Keiser University