Karmen Lewis
Greenfield,IN
Summary
Dynamic professional with a proven track record at Morley Companies, excelling in project coordination and logistics. Skilled in problem-solving and customer service, I enhanced team collaboration and achieved high customer satisfaction through effective communication. Adept at managing multiple tasks while maintaining attention to detail, I thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
PCO Recall
Morley Companies
Saginaw, MI
06.2025 - Current
- Coordinated logistics and scheduling for various projects, ensuring timely execution of tasks.
- Managed communication between teams to streamline project workflows and enhance collaboration.
- Assisted in developing project plans, tracking progress, and identifying potential risks.
- Conducted research to support strategic initiatives, providing data-driven insights for decision-making.
- Developed documentation for processes and procedures to maintain clarity and accountability within the team.
- Streamlined appointment scheduling for improved efficiency and customer convenience.
- Achieved high levels of customer satisfaction through regular courtesy calls after service appointments ensuring an ongoing dialogue around their specific needs or concerns.
Childcare Provider
Self Employed Services
Greenfield, IN
04.2016 - 10.2025
- Developed engaging educational activities tailored to children's developmental stages.
- Implemented safety protocols and maintained a secure environment for children.
- Cultivated strong relationships with families, providing regular updates on child progress.
- Coordinated schedules and activities, ensuring smooth daily operations of childcare services.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
Customer Care Agent
Concentrix
Indianapolis, IN
05.2021 - 05.2024
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Provided technical assistance for software issues, enhancing user experience and satisfaction.
- Documented customer interactions accurately in CRM systems, maintaining detailed records for future reference.
- Collaborated with team members to develop solutions for complex customer problems, improving service delivery.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Increased issue resolution rate through continuous training and performance evaluation.
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
- Managed high call volume while maintaining exceptional service quality for all customers.
Education
High School Diploma -
The American Academy
Salt Lake City, UT01-2025
Skills
- Procurement processes
- Scheduling and coordination
- Cost control
- Project documentation
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
PCO Recall
Morley Companies
06.2025 - Current
Customer Care Agent
Concentrix
05.2021 - 05.2024
Childcare Provider
Self Employed Services
04.2016 - 10.2025
High School Diploma -
The American Academy