Karmen Lewis
Greenfield,IN
Summary
Dynamic professional with a proven track record at Morley Companies, excelling in project coordination and logistics. Skilled in problem-solving and customer service, I enhanced team collaboration and achieved high customer satisfaction through effective communication. Adept at managing multiple tasks while maintaining attention to detail, I thrive in fast-paced environments.
Overview
10
10
years of professional experience
Work History
PCO Recall
Morley Companies
06.2025 - Current
- Coordinated logistics and scheduling for various projects, ensuring timely execution of tasks.
- Managed communication between teams to streamline project workflows and enhance collaboration.
- Assisted in developing project plans, tracking progress, and identifying potential risks.
- Conducted research to support strategic initiatives, providing data-driven insights for decision-making.
- Developed documentation for processes and procedures to maintain clarity and accountability within the team.
- Streamlined appointment scheduling for improved efficiency and customer convenience.
- Achieved high levels of customer satisfaction through regular courtesy calls after service appointments ensuring an ongoing dialogue around their specific needs or concerns.
Childcare Provider
Self Employed Services
04.2016 - 10.2025
- Developed engaging educational activities tailored to children's developmental stages.
- Implemented safety protocols and maintained a secure environment for children.
- Cultivated strong relationships with families, providing regular updates on child progress.
- Coordinated schedules and activities, ensuring smooth daily operations of childcare services.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Utilized positive reinforcement techniques to encourage good behavior.
Customer Care Agent
Concentrix
05.2021 - 05.2024
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Provided technical assistance for software issues, enhancing user experience and satisfaction.
- Documented customer interactions accurately in CRM systems, maintaining detailed records for future reference.
- Collaborated with team members to develop solutions for complex customer problems, improving service delivery.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
- Increased issue resolution rate through continuous training and performance evaluation.
- Participated in regular team meetings designed to evaluate current processes, share ideas for improvement, and celebrate successes achieved within the department.
- Managed high call volume while maintaining exceptional service quality for all customers.
Education
High School Diploma -
The American Academy
Salt Lake City, UT01-2025
Skills
- Procurement processes
- Scheduling and coordination
- Cost control
- Project documentation
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
PCO Recall
Morley Companies
06.2025 - Current
Customer Care Agent
Concentrix
05.2021 - 05.2024
Childcare Provider
Self Employed Services
04.2016 - 10.2025
High School Diploma -
The American Academy