Summary
Overview
Work History
Education
Skills
Timeline
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Karmen Macias

Phoenix,AZ

Summary

Seven years of outstanding customer service skills, and the ability to learn concepts very quickly. Seeking to take the next career step with a high respectable organization dedicated to producing positive outcomes and delivering exceptional customer service

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Simonmed Imaging
Phoenix, USA
01.2022 - Current
  • Provided effective customer service in a high-volume radiology office, handling a customer intake of 60+ patients daily
  • Organized and obtained updated physician orders for patients per HIPAA policies and company standards.
  • Schedule and rescheduled appointments for patients in person and over the phone
  • Ensured accurate and thorough documentation and completion of all necessary medical charts/records for the office

Warehouse Associate

Amazon
01.2021 - 01.2022
  • Aptitude to work in a fast-paced distribution environment while meeting hourly established distribution quotas and performance standards.
  • Commended for team-oriented attitude, contributing to improved efficiency and nearly 100% accuracy in order tracking and processing
  • Safely and efficiently utilize the warehouse material handling equipment

Customer Service Representative

Cafe Zupas
01.2018 - 01.2021
  • Addressed customer service concerns, resolving issues and ensuring exceptional experiences.
  • Developed leadership and organizational skills through restaurant operations, guest services, administration, and the supervising of employees
  • Addressed customer service concerns, resolving issues and ensuring exceptional experiences.
  • Interviewed potential new hires and provided training.

Education

High School Diploma -

La Joya Community High School

Skills

  • Management
  • Problem solving
  • Communication
  • Leadership
  • Diagnostic scheduling
  • Bilingual
  • Medical clerk experience

Timeline

Customer Service Representative

Simonmed Imaging
01.2022 - Current

Warehouse Associate

Amazon
01.2021 - 01.2022

Customer Service Representative

Cafe Zupas
01.2018 - 01.2021

High School Diploma -

La Joya Community High School
Karmen Macias