Karmen Malone
Fairborn,OH
Summary
Reliable and highly organized professional with extensive experience in front desk operations and customer service. Proven ability to manage high-volume workflows, coordinate scheduling, and support efficient daily operations in fast-paced environments. Recognized for strong communication, problem-solving skills, and delivering exceptional client experiences. Seeking a long-term opportunity to contribute to team success and operational excellence.
Overview
24
24
years of professional experience
Work History
Veterinary Lead Receptionist
Towne & Country Animal Clinic
Fairborn, OH
05.2017 - 03.2026
- Managed a high-volume, multi-line phone system in a fast-paced clinical environment
- Coordinated and scheduled appointments to optimize daily workflow and reduce wait times
- Oversaw front desk operations and provided guidance to reception staff to ensure efficiency
- Triaged incoming patients and communicated urgency effectively to veterinary staff
- Prepared cost estimates, processed invoices, and handled payments with accuracy
- Maintained detailed and accurate patient medical records
- Collaborated closely with veterinarians and technicians to support patient care
- Delivered professional, compassionate service to clients in person and over the phone
Registration/Reconciliation Clerk
Elder Beerman
Fairborn, OH
09.2008 - 01.2016
- Maintained receiving records using High Jump database system
- Identified and reported discrepancies in purchase orders, shipments, and product data
- Coordinated with carriers and logistics teams to track inbound freight
- Recorded and monitored all incoming shipments and carrier activity
- Updated freight schedules and system data throughout the day
- Entered bills of lading and freight documentation with a high level of accuracy
- Documented and resolved shipment exceptions, including damages and shortages
- Ensured proper documentation to support accurate payment processing
Assistant Coordinator
Dillard’s Corporate Office
Little Rock, AR
06.2003 - 09.2005
- Processed product orders and maintained accurate merchandise data in company systems
- Coordinated shipment timelines between vendors and retail locations
- Monitored sales performance and markdown activity within assigned product category
- Verified invoice accuracy, including pricing, quantities, and product codes
- Communicated with vendors and store teams to resolve order discrepancies
Secretary
Dillard’s Corporate Office
Little Rock, AR
06.2002 - 05.2003
- Managed multi-line phone system and directed calls across departments
- Maintained and audited vendor records for accuracy and compliance
- Coordinated travel arrangements and processed expense reports
- Handled confidential corporate and legal documentation
- Prepared correspondence and reports for executive staff
- Assisted with payroll distribution and employee scheduling updates
Education
High School Diploma -
Beebe High School
Beebe, ARSkills
- Administrative Support and Accounts Processing
- Customer Service and Client Relations
- General Office Operations and Administrative Procedures
- Microsoft Office, Excel, Word and Adobe Software
- Written and Verbal Communication
- Organization and Time management
- Attention to Detail and Accurate Record Keeping
- Problem Solving and Adaptability
- Team Collaboration and Independent Work
Timeline
Veterinary Lead Receptionist
Towne & Country Animal Clinic
05.2017 - 03.2026
Registration/Reconciliation Clerk
Elder Beerman
09.2008 - 01.2016
Assistant Coordinator
Dillard’s Corporate Office
06.2003 - 09.2005
Secretary
Dillard’s Corporate Office
06.2002 - 05.2003
High School Diploma -
Beebe High School