Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karmen Spencer

Jacksonville,FL

Summary

Expertly managed high volumes of customer inquiries, efficiently resolving issues while ensuring a positive customer experience.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Dental Assistant

Greenberg Dental and Orthodontics
Jacksonville, FL
04.2025 - Current
  • Assisted in patient preparation and comfort for various dental procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Sterilized instruments and maintained cleanliness of treatment areas.
  • Collaborated with dental team to ensure efficient workflow during busy hours.
  • Managed inventory of dental supplies, ensuring availability for daily operations.

Apple Customer Service Representative

Teleperformance
12.2024 - 07.2025
  • Provided top-tier customer service to Apple users via phone, chat, and email
  • Troubleshot product and account issues with a focus on first-contact resolution
  • Maintained high satisfaction ratings and performance metrics in a virtual environment
  • Adapted to fast-paced updates and product launches across Apple’s ecosystem
  • Remote

Solera
Jacksonville, FL
02.2024 - 10.2024
  • Delivered customer support and assistance for automotive claims and services
  • Assisted clients with documentation and troubleshooting inquiries
  • Maintained confidentiality and accuracy in sensitive customer records
  • Collaborated with internal departments to resolve complex client issues

Education

Dental Assistant/ Radiology - Dental Hygiene

Fortis College
Orange Park, FL
08.2025

High School Diploma - undefined

Edward White High School
01.2024

Skills

Achieved high customer satisfaction ratings through robust service and support

Enhanced communication efficiency using advanced remote tools

Resolved conflicts swiftly, leading to improved customer loyalty

Maximized productivity through effective time management strategies

Fostered a collaborative team environment to drive project success

Delivered innovative solutions for complex customer problems

Utilized CRM software to improve tracking and follow-up processes

Certification

  • CPR Certified
  • Dental Assistant Certification

Timeline

Dental Assistant

Greenberg Dental and Orthodontics
04.2025 - Current

Apple Customer Service Representative

Teleperformance
12.2024 - 07.2025

Solera
02.2024 - 10.2024

High School Diploma - undefined

Edward White High School

Dental Assistant/ Radiology - Dental Hygiene

Fortis College
Karmen Spencer