Hi, I’m
KARMISHA SUPERVILLE
New York ,New York
Summary
Experienced Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient in developing teams, improving processes, and increasing productivity. Brings a solid understanding of industry trends, excellent communication skills, and a talent for spotting areas needing improvement and implementing changes with a strategic approach.
Overview
20
years of professional experience
1
Certification
Work History
US Open Tennis Championships
Operations Manager
08.2024 - 09.2024
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
New York Bar Association
Catering Sales Manager
03.2024 - 09.2024
Job overview
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Built strong partnerships with local businesses for referrals, expanding the company''s clientele base.
- Managed post-event follow-up process, soliciting feedback from clients to continually refine services offered.
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Generated new business leads through targeted marketing campaigns and networking initiatives.
- Ensured adherence to budgetary constraints while delivering high-quality catering experiences for clients.
InnerCity Handball Association
Senior Communications Specialist
01.2023 - 08.2023
Job overview
- Partnered with New York City schools to promote and enrolled over 100 at risk students for handball and other sporting opportunities.
- Organized 3-4 weekly meetings with schools, principles, and leadership in the district offices to drive ICHA services.
- Developed weekly presentations with school leadership and deliverable milestones to drive a successful handball season school enrollments.
- Collaborated with Founder, and Board members while assisting with planning of the Annual ICHA Gala.
- Reduced procurement costs by implementing strategic partnerships with schools, negotiation tactics with suppliers.
- Negotiated favorable contracts with school vendors for long-term supply agreements, securing stable pricing and reliable service availability.
Ann Taylor Corporation
Senior Sales Lead
09.2019 - 03.2020
Job overview
- Managed over 500 residential buildings across Brooklyn and Queens to exceed sales goals and account acquisition.
- Increased sales by actively promoting cable and broadband services to potential customers.
- Drove brand awareness and promotion to enhance customer experiences and drive sales.
- Developed strong client relationships through consistent follow-ups and excellent customer service.
- Negotiated contract terms and service agreements to meet daily sales quotas.
- Collaborated with team members and area supervisor to develop innovative marketing materials for product promotions. Opened 10% of new internet and phone services in a prominently Hasidic Jewish area.
New York
Senior Inbound Call Center Representative
01.2005 - 02.2020
Job overview
- Review and process Online new claims
- Assistance Center requests
- Perform customer call-backs, answer emails, and respond to complaints
- Offer Web Help by answering inquiries and directing individuals to the appropriate units.
Education
Harlem Entrepreneurial SchoolNew York, NY
Masters In Business from Business Administration And Management
09.2022
Lehman College
Bachelor of Business Administration from Marketing + Mass Communications
07.2018
University Overview
- Honoree of Caribbean Impact Award Honoree
- 3.28 GPA
Skills
- Customer service Retail Experience
- Outdoor Sales Marketing Experience
- Sales Development
- Business Development
- Account Management
- Sales Consultation
- Client Service
- Customer Service
- Interpersonal Skills
- Team Leadership
- Project Management
Accomplishments
- Ranked #50 in the company for 2011 Presidential Candidate Club at Cablevision.
- Awarded City Proclamation from the Office of City Council and Congressional Leader Kevin Parker.
- Successfully Launched The Citywide Catalyst Youth Initiative., an annual partnership with the New York City Department of Youth and Community Development.
- Managed 10+ projects for local nonprofits and other organizational opportunities per month.
- Achieved Result through effectively helping with client retention. Grew territory coverage from 10% .
- Collaborated with team of 20 + community members and Elected officials in the development of The Annual Youth Summit Awards.
Additional Information
- 311 Call Center, Mayoral Staff City departments, Outside Agencies, Community-based organizations.
- USAfrica Business Week at the United Nations, Event Management
Certification
Comptroller Certification of Public Service and Compliance.
- Certified MWBE, New York State
- PMP - Project Management Professional
Timeline
Operations Manager
US Open Tennis Championships
08.2024 - 09.2024
Catering Sales Manager
New York Bar Association
03.2024 - 09.2024
Senior Communications Specialist
InnerCity Handball Association
01.2023 - 08.2023
Senior Sales Lead
Ann Taylor Corporation
09.2019 - 03.2020
Senior Inbound Call Center Representative
New York
01.2005 - 02.2020
Harlem Entrepreneurial School
Masters In Business from Business Administration And Management
Lehman College
Bachelor of Business Administration from Marketing + Mass Communications
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