KARNEESHA DILLON
Chicago,IL
Summary
Experienced Key Holder with a proven track record in effectively leading teams and implementing successful sales strategies. Possessing extensive knowledge and expertise in the retail industry, excels in delivering exceptional customer service and has a natural talent for upselling. Strong focus on achieving sales targets and driving revenue growth, dedicated to providing a positive shopping experience for customers while maximizing profitability for the company.
Overview
12
12
years of professional experience
Work History
Key Holder
K&G Superstore
Orland Park, IL
04.2017 - Current
- Maintained accurate records of store transactions and financial data
- Acted as a point of contact for customers and staff in the store, providing advice and assistance as needed
- Participated in store meetings and training sessions
- Handled all store keys responsibly, ensuring that only authorized personnel had access to restricted areas
- Coordinated with store managers to ensure efficient operations
- Assisted in the hiring and training of new staff members
- Trained and mentored new employees in store policies and procedures
- Ensured the store was kept clean and organized
- Processed store payments and returns quickly and accurately
- Prepared and submitted detailed reports on store performance and operations
- Supervised and evaluated employees' performance
- Trained new employees in store policies and procedures related to keyholder responsibilities
- Handled all store cash and credit transactions.
Relationship Banker
TCF National Bank
01.2020 - 06.2021
- Actively engaged in the sales process of the branch to ensure the attainment of branch and individual goals and objectives
- Identified client needs and sold products worth $1 million
- Updated customer account information and maintained accurate records
- Opened new accounts per designated procedures, inputting new client information and ensuring it was correctly processed
- Satisfied the customer's banking needs and expectations
- Worked with other employees and departments to ensure member requests were processed for investments, mortgages, business loans, and insurance
- Assisted customers with online banking and other digital services
- Delivered exceptional customer service, opened accounts, and supported other bank products and services.
Security Guard
Securitas Security Services
08.2017 - 12.2017
- Reported safety concerns, security breaches and unusual circumstances both verbally and in writing
- Maintained a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel
- Performed regular safety inspections to mitigate any threats
- Participated in safety drills and exercises.
Floor Associate
Walmart
03.2015 - 04.2017
- Maintained a safe and secure work environment by following all safety protocols
- Monitored customers' activities to ensure a safe and secure shopping environment
- Followed all company policies and procedures to ensure compliance
- Assisted in the preparation of merchandise for shipment
- Maintained a clean and organized work area at all times
- Ensured accurate pricing of merchandise on the sales floor
- Assisted customers with locating products and providing product information
- Assisted in the setup of store displays and promotional materials.
Customer Service Representative (Customer Service Rep)
Taco Bell
05.2012 - 09.2014
- Assisted with customer service initiatives to increase customer satisfaction
- Built strong relationships with customers and maintained a high level of customer satisfaction
- Resolved customer complaints in a professional and timely manner
- Trained new customer service representatives on customer service best practices
- Provided timely follow-up to ensure customer satisfaction.
Education
Associate of Applied Arts -
Chicago State University
Chicago, ILHigh School Diploma -
Percy L. Julian HS
Chicago, IL06.2009
Skills
- Positive Attitude
- Cash Register
- Answering Calls
- Training and mentoring
- Store maintenance
- Workplace Safety
- Customer Service Management
- Bank Deposits
- Alarm systems
- Daily Reporting
- Task Delegation
- Relationship Building
Timeline
Relationship Banker
TCF National Bank
01.2020 - 06.2021
Security Guard
Securitas Security Services
08.2017 - 12.2017
Key Holder
K&G Superstore
04.2017 - Current
Floor Associate
Walmart
03.2015 - 04.2017
Customer Service Representative (Customer Service Rep)
Taco Bell
05.2012 - 09.2014
Associate of Applied Arts -
Chicago State University
High School Diploma -
Percy L. Julian HS