KARNEESHA DILLON
Chicago,IL
Summary
Accomplished Assistant Manager at K&G Superstore, adept in customer relationship management and cash handling, significantly enhancing store operations and client satisfaction. Proven leader, skilled in team leadership and multitasking, with a track record of streamlining processes and boosting efficiency. Expert in analyzing sales trends and driving strategic adjustments, reflecting a strong blend of analytical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
K&G Superstore
Orland Park, IL
04.2017 - Current
- Managed storage of transactional records and financial data securely.
- Coordinated communication among store visitors and team members, providing immediate help.
- Facilitated communication with store managers to streamline operations.
- Guided new employees in understanding store protocols.
- Maintained cleanliness and orderliness of store.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Compiled comprehensive reports on store performance and operations.
Relationship Banker
TCF National Bank
Chicago, IL
02.2019 - 06.2021
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Assisted clients with estate planning and wealth management services, ensuring financial security.
Department Manager
Walmart
Chicago, IL
05.2017 - 02.2019
- Performed opening and closing duties as part of management team and handled cash management.
- Balanced workloads to meet targets without overtaxing employees.
- Delegated work to staff, setting priorities and goals.
Team Leader
Kmartcorp
Tinley Park, IL
01.2015 - 06.2017
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Established clear expectations for employees, providing guidance when needed.
- Answered phone calls to assist customers with questions and orders.
- Collected payments and provided accurate change.
Education
High School Diploma -
Percy L. Julian HS
Chicago, IL06.2009
Associate of Applied Arts -
Chicago State University
Chicago, ILSkills
- Team leadership
- Customer relationship management
- Cash handling
- Multitasking and organization
Timeline
Relationship Banker
TCF National Bank
02.2019 - 06.2021
Department Manager
Walmart
05.2017 - 02.2019
Assistant Manager
K&G Superstore
04.2017 - Current
Team Leader
Kmartcorp
01.2015 - 06.2017
High School Diploma -
Percy L. Julian HS
Associate of Applied Arts -
Chicago State University