Karneshia Weston
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Rhema Home Care
2018.09 - 2022.06
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Customer Representative
Upscale Motorsports LLC
2021.05 - 2022.05
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Education
High School Diploma -
Mount Zion High School
Jonesboro, GA05.2009
Skills
- Quality Assurance
- Data Management
- De-escalation
- Active Listening
- Customer Service
- Paperwork Processing
- Conflict Mediation
- Scheduling
- Critical Thinking
- Data Entry
- Product Knowledge
- Documentation
- Complaint Handling
- Patient Observation
- Patient Services
- Patient Education
- Data Collection
- Mobility Assistance
- Healthy meal preparation
- Sterilization techniques
Timeline
Customer Representative
Upscale Motorsports LLC
2021.05 - 2022.05
Patient Care Technician
Rhema Home Care
2018.09 - 2022.06
High School Diploma -
Mount Zion High School
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