Summary
Overview
Work History
Education
Skills
Programs
Languages
Timeline
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Karol Garzon

Baldwin Park,CA

Summary

Experienced professional with a robust background in International Business, Human Resources, and Customer Service. Skilled in navigating complex global markets and developing strategic approaches to international trade and business operations. Proven expertise in managing cross-cultural teams, optimizing HR practices for talent acquisition and retention, and enhancing organizational performance through effective employee relations and development.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Midas Express
10.2023 - Current
  • Conflict Resolution Between Clients and Stores: Address and resolve conflicts that arise between clients and stores, ensuring that issues are managed effectively and to the satisfaction of all parties involved.
  • Phone Call Management: Handle incoming phone calls to answer questions and clarify any discrepancies or issues that may arise.
  • Email Communication: Receive and respond to inquiries and requests via email, ensuring timely and accurate communication.
  • Ongoing Communication with Clients: Maintain regular communication with clients to ensure that orders are processed correctly and efficiently.
  • Outbound Processing: Manage and oversee the outbound processing of orders to ensure that products are dispatched accurately and on schedule.
  • Information and Data Collection: Collect and enter information and data related to orders, inventory, and other relevant details.
  • Routing on Store Portals: Perform routing tasks within the portals of well-known stores to facilitate efficient order processing and delivery.
  • Carrier Coordination: Contact carriers to schedule appointments for merchandise pickup, ensuring that transportation logistics are managed effectively.
  • Inventory Inspection: Inspect inventory to ensure that products are in good condition and meet quality standards before shipping.
  • Creation of Bill of Lading: Prepare and create Bills of Lading (BOL) for shipments, ensuring that all shipping documentation is accurate and complete.






Administrative Assistant.

Cimar LTDA
01.2021 - 08.2022
  • Inventory Management: Responsible for managing and overseeing the inventory of materials, ensuring that stock levels are maintained and records are accurate.
  • Document Filing: Organize and file documents, ensuring that all records are stored systematically and are easily retrievable.
  • Accounts Payable Scheduling: Program and manage accounts payable, including tracking and scheduling payments to vendors and suppliers.
  • Third-Party Database Management: Maintain and update databases related to third parties, including suppliers, contractors, and service providers.
  • Operational Supervision: Oversee the work of operational staff or workers, ensuring that tasks are performed efficiently and in accordance with company standards.
  • Database Management: Keep client, supplier, and other relevant organizational databases up to date, ensuring the accuracy and completeness of records.

Education

Human Resources - Human Resources Managment

Uniagustiniana
Colombia
05.2023

International Business - International Business Management

Uniagustiniana
Colombia
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • E-commerce strategy
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Microsoft Excel
  • Customer satisfaction measurement
  • Administrative Support
  • Assertiveness
  • Cross-cultural communication
  • Global Mindset

Programs

Microsoft Word 

Microsoft Excel 

Power Point

Easy Cargo 3d 

Canva Design 

LegisComex

Synapse

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Midas Express
10.2023 - Current

Administrative Assistant.

Cimar LTDA
01.2021 - 08.2022

Human Resources - Human Resources Managment

Uniagustiniana

International Business - International Business Management

Uniagustiniana

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Karol Garzon