Karol Gschwend
Las Vegas,Nevada
Summary
Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly motivated individual who provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Revenue Management Associate
Breakthru Beverage
03.2008 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Christian Education Director
Advent United Methodist Church
03.2003 - 01.2012
- Enhanced spiritual growth by developing and implementing comprehensive Christian education programs for all age groups.
- Increased community involvement by coordinating outreach events and service projects for congregation members.
- Strengthened relationships with families by providing ongoing support, resources, and communication regarding the Christian education program.
- Collaborated with church leadership to align educational goals with the overall mission and vision of the organization.
Loan Officer
AAA Mortgage Corp
01.2007 - 02.2008
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Hotel Front Desk Clerk
Bayview Properties
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Education
Bachelor of Science - Marketing
College of Southern Nevada
Las Vegas, NVSkills
- Multi-Line Phone Systems
- Greeting Guests
- Guest Relations
- Basic Accounting
- Microsoft Office
- Guest Reception
- Customer Service
- Decision Making
- Organizational Skills
- Telephone Etiquette
- Problem Solving
- Invoicing and Billing
Timeline
Revenue Management Associate
Breakthru Beverage
03.2008 - Current
Loan Officer
AAA Mortgage Corp
01.2007 - 02.2008
Christian Education Director
Advent United Methodist Church
03.2003 - 01.2012
Hotel Front Desk Clerk
Bayview Properties
Bachelor of Science - Marketing
College of Southern Nevada
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