KAROL ORELLANA
Miami,FL
Summary
Experienced zoology graduate with leadership skills developed over three years managing a canine facility. Proficient in animal care and facility management, with a strong focus on canine behavior and welfare. Seeking a role in animal conservation, welfare, or research to apply expertise and continue making a positive impact on animal lives.
Overview
3
3
years of professional experience
Work History
General Manager
D.O.G Hotels Miami Shores
10.2022 - Current
- Oversee all aspects of daily operations within the canine facility, ensuring efficient and effective functioning.
- Manage payroll activities and establish and enforce standard operating procedures (SOPs) for various tasks, including animal care, cleaning protocols, and safety procedures.
- Continuously refine and improve operational protocols to enhance workflow, productivity, and overall facility performance.
- Proactively address conflicts and resolve issues among staff members or with clients, fostering a positive and cohesive work environment.
- Utilize customer relationship management (CRM) tools to manage client interactions, track inquiries, and maintain accurate records of services provided.
Apprentice
Behavior Canine Academy
06.2022 - Current
- Authored a comprehensive training canine manual tailored for day-to-day operations, encompassing best practices in behavior modification, obedience training, and canine care protocols.
- Demonstrated adeptness in client interaction by assessing situations involving unwanted canine behavior, understanding client needs and lifestyles, and formulating tailored behavior modification plans.
- Proficient in troubleshooting behavioral issues across various canine breeds, ranging from basic obedience training to aggression management, while prioritizing safety and welfare.
Kennel Technician
D.O.G Hotels Wynwood
09.2021 - 10.2022
- Followed prescribed diet distribution schedules for canines, ensuring that each animal received the appropriate amount and type of food as directed by management.
- Maintained cleanliness and hygiene of kennel areas, including regular cleaning, sanitization, and disinfection to promote a healthy environment for the animals.
- Promptly reported any signs of illness, injury, or abnormal behavior to supervisory staff and assisted in coordinating proper medical attention or veterinary care as needed.
Volunteer Research Assistant
University of Florida
06.2021 - 06.2021
- Volunteered as a research assistant, actively participating in fieldwork focused on the study of leopard frogs.
- Engaged in the capture and sampling of leopard frogs.
- Annotated the sex of captured leopard frogs and meticulously recorded physical signs of disease, contributing valuable data to ongoing research efforts.
Education
Bachelor of Science - Zoology
University of Florida
Gainesville, United States08.2021
Skills
- Operations Management
- Schedule Preparation
- Team Leadership
- Staff Management
- Customer Relationship Management (CRM)
- Word, Excel, and PowerPoint proficient
- Kennel Technician
- Meal Preparation
- Animal Training
- Animal Welfare
- Animal Grooming
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
D.O.G Hotels Miami Shores
10.2022 - Current
Apprentice
Behavior Canine Academy
06.2022 - Current
Kennel Technician
D.O.G Hotels Wynwood
09.2021 - 10.2022
Volunteer Research Assistant
University of Florida
06.2021 - 06.2021
Bachelor of Science - Zoology
University of Florida
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