Karolayn Eusebio
Framingham,MA
Summary
Driven professional with a proven track record at Highlight Masonry & Design, excelling in reception management and customer service. Leveraged bilingual abilities to enhance client relations and streamlined office operations by adeptly handling data entry and scheduling, boosting efficiency. Demonstrates exceptional problem-solving and time management skills, contributing to a positive and productive work environment.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Highlight Masonry & Design
Framingham, MA
01.2023 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Confirmed appointments, communicated with clients, and updated client records.
Childcare Teacher
The Learning Zone Child Care
Framingham, MA
06.2016 - 07.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
Sales Associate
Kohl’s
Framingham, MA
01.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Business Administration
Joseph P. Keefe Technical School
Framingham, MA2015
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Document Management
- Scheduling appointments
- Microsoft Office
- Data Entry
- Customer Service
- Bilingual English and Spanish
- Problem Solving
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist Administrator
Highlight Masonry & Design
01.2023 - 08.2024
Childcare Teacher
The Learning Zone Child Care
06.2016 - 07.2022
Sales Associate
Kohl’s
01.2015 - 01.2016
Business Administration
Joseph P. Keefe Technical School