Summary
Overview
Work History
Education
Skills
Timeline
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KAROLIN PLACENCIA

BRONX,NY

Summary

Driven professional with a proven track record at Citibank, adept in branch operations and cash handling proficiency. Excelled in identifying customer financial needs, enhancing service quality through strong relationship building, and bilingual communication skills. Achieved seamless accounting operations and excelled in customer service, demonstrating a goal-oriented focus and a robust work ethic.

Overview

6
6
years of professional experience

Work History

Universal Banker

Citibank
01.2023 - Current
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.

Teller

Popular Bank
04.2019 - 06.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Receptionist

Allure Day Spa And Salon
06.2018 - 12.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Applied Science - Radiologic Technology

Hostos Community College of The City University of New York
07.2026

High School Diploma -

Bronx Leadership Academy High School
Bronx, NY
06.2018

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic Funds Transfer
  • Customer Needs Assessment
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Strong Work Ethic
  • Relationship building and management
  • Goal-oriented focus
  • Financial software
  • Bilingual in English/Spanish
  • Sales expertise

Timeline

Universal Banker

Citibank
01.2023 - Current

Teller

Popular Bank
04.2019 - 06.2020

Receptionist

Allure Day Spa And Salon
06.2018 - 12.2019

Associate of Applied Science - Radiologic Technology

Hostos Community College of The City University of New York

High School Diploma -

Bronx Leadership Academy High School

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KAROLIN PLACENCIA