Karolina Berry

Restaurant Waiter

Decordova Bend Estates Owners Association

03.2020 - Current

Provided exceptional customer service, enhancing guest satisfaction and dining experience.
Managed dining area cleanliness, ensuring compliance with health and safety standards.
Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Trained new waitstaff on menu items, service protocols, and customer engagement techniques.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Answered customers' questions, recommended items, and recorded order information.
Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.