Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Karolina Garcia Totzauerova

Los Angeles,CA

Summary

Dynamic Shift Supervisor specializing in employee training and customer service excellence. Expertise in resolving issues and maintaining operational standards, committed to fostering a productive and positive workplace.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
El Segundo, CA
08.2024 - Current
  • Trained and mentored team members on best practices and operational standards.
  • Resolved customer inquiries and complaints, ensuring high satisfaction levels during shifts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Shift Lead

Salt and Straw
Manhattan Beach, CA
03.2022 - 08.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Assistant Manager

SunLife Organics
Manhattan Beach, CA
01.2021 - 01.2022
  • Coordinated promotional events, boosting customer engagement and brand awareness.
  • Collaborated with management on strategic initiatives to enhance operational workflows.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Bachelor of Arts - Film And Video Production

Loyola Marymount University
Los Angeles, CA
06-2022

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Documentation and reporting
  • Attention to detail
  • Friendly and outgoing
  • Team player

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Czech
Native or Bilingual

Interests

  • Drawing and Painting
  • Enjoy creating and following travel blogs and vlogs
  • Video Game Design
  • Volunteer Work
  • Adventure Travel
  • Photography
  • Camping
  • Surfing
  • Swimming

Timeline

Shift Supervisor

Starbucks
08.2024 - Current

Shift Lead

Salt and Straw
03.2022 - 08.2024

Assistant Manager

SunLife Organics
01.2021 - 01.2022

Bachelor of Arts - Film And Video Production

Loyola Marymount University
Karolina Garcia Totzauerova