KAROL NATALIA CASTRILLON

Greet and welcome visitors or clients.

Answer and transfer phone calls.

Provide information about the company’s services or products.

Resolve basic customer or visitor inquiries.

Handle complaints or forward them to the appropriate department.

Register the arrival and departure of visitors.

Organize and coordinate appointments, meetings, and schedules.

Manage and distribute mail and packages.

Draft basic emails or letters.

Perform filing and document organization tasks.

Manage registration systems, databases, or management software.

Communicate with other departments to coordinate tasks.

Notify employees of visitor arrivals or deliveries.

Prepare meeting rooms (equipment, cleanliness, availability).

Keep the reception area clean and organized.

Restock materials such as brochures, forms, or office supplies.

Monitor security at entry points (visitor registration).

Operate phone systems, computers, and photocopiers.

Update and maintain contact or client databases.

Use business management software (CRM, ERP, etc.).

Assist with company events or activities.

Handle travel or transportation bookings if needed.

Monitor employee and visitor access control.

• Updated system with order specifics and customer details, preferences, and billing information.
• Maintained high levels of professionalism when interacting with customers both verbally and written.
• Contacted customers about potential service upgrades, new services and account changes.
• Assisted customers with product selection based on individual needs.

• Monitored student behavior during class time and assisted with discipline issues when necessary
• Organized classroom materials, including books, supplies, and equipment
• Fostered an atmosphere that encourages creativity and respect for diversity
• Assisted in the supervision of students during recess, lunch, and other activities
• Administered tests or assessments under the direction of a certified teacher
• Assisted with grading assignments according to teacher's instructions
• Created learning materials such as worksheets, games, projects
• Participated in professional development workshops to stay current with best practices in education
• Provided individual assistance to students as needed

• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
• Trained new team members in cash register operation, stock procedures, and customer services

• Provided exceptional service to high volume of daily customers
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
• Garnished dishes and beverages to serve visually appealing menu items
• Promoted desserts, appetizers and specialty drinks to optimize sales
• Explained menu options to guests, offered suggestions and took orders for food and beverages
• Checked food before serving it to customers
• Prepared checks, itemizing total meal costs and taxes
• Delivered food orders promptly and courteously
• Provided excellent customer service to ensure satisfaction
• Followed school schedules and policies to promote safety and learning
• Streamlined classroom management processes, enhancing student discipline and optimizing material organization for improved learning outcomes
• Provided tailored assistance to students, adapting teaching strategies to individual needs and promoting inclusive education practices
• Conducted assessments under teacher guidance, analyzed results, and developed targeted learning materials to address student challenges
• Actively participated in professional development workshops, integrating best practices to enhance teaching methodologies and student engagement
• Designed interactive learning materials, boosting student engagement and comprehension in afterschool programs
• Prepared drinks according to standard recipes
• Cleaned tables and chairs to prepare dining area for next customers
• Served food and beverages to patrons and confirmed complete orders
• Assisted in preparing salads, appetizers and desserts to speed up food service