Keely Flasher
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
From desk
Econo Lodge Hotel
Gatlinburg, Tennessee
12.2024 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and achieved key outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall customer satisfaction.
- Assessed customer needs quickly to provide timely assistance.
- Collaborated with team members to meet project objectives and deadlines, ensuring successful completion of tasks.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed nightly financial reports and reconciled cash transactions.
- Audited guest accounts to ensure accurate billing and charges.
- Coordinated with front desk staff to resolve guest inquiries and concerns.
- Performed nightly inventory checks of supplies and amenities.
- Assisted in training new staff on night audit procedures and software use.
- Communicated with management about operational issues or guest feedback received overnight.
- Managed night audit documentation by verifying daily room occupancy and reviewing hotel revenue.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Identified auditing discrepancies by reconciling cash drops with credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Received payments from customers via cash or credit cards.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Reported any discrepancies immediately upon discovering them.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Reviewed daily checklist to effectively plan and organize shift tasks.
- Categorized invoices systematically to ensure accurate financial record-keeping.
- Maintained well-stocked and presentable complementary food and beverage station.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
- Verified customer credit to establish payment method for accommodations.
- Facilitated communication by transmitting and receiving messages via telephones and switchboards.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Posted incidental charges to ledgers, manually or by using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Arranged tours, taxis or restaurant reservations for customers.
Permitting Coordinator
Waliker Permits
Sevierville, Tennessee
05.2010 - 10.2012
- Scheduled inspections with local agencies for permitting projects, facilitating timely approvals.
- Coordinated permit applications with local government agencies, ensuring compliance with regulations.
- Scheduled inspections with local building code officials to verify adherence to applicable regulations.
Key Holder
Carters Oshkosh
Sevierville, Tn
04.2007 - 09.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams to foster communication and streamline project workflows.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Sales Agent
Westgate
- Presented timeshare vacation packages to prospective resort guests
- Explained ownership options, benefits, and contract terms to clients
- Conducted sales consultations in resort sales center
- Qualified leads through guest needs and travel preferences
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Guided clients through application and closing paperwork
- Addressed guest questions about memberships, amenities, and financing
- Resolved customer price objections using effective closing techniques to secure sales.
- Achieved and surpassed personal and departmental sales goals. personal and departmental sales goals utilizing owner generated leads.
- Negotiated terms of purchase agreements with buyers.
- Negotiated and closed deals independently.
- Employed potential client interests and goals to tailor ownership benefits outlining vacation savings and revenue opportunities to close deals.
- Followed up with customers after purchase to ensure they were satisfied with their experience.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Proposed innovative solutions that improved team performance and sales outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in the development of new marketing strategies for timeshare sales campaigns.
- Developed pricing models based on current market conditions and client budgets.
- Coordinated with other departments within the organization to ensure smooth operations.
- Collaborated with senior management team members to develop long-term strategies for success.
- Ensured compliance with state laws governing real estate transactions involving timeshares.
- Participated in educational seminars about real estate law, regulations, and best practices.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Answered owner questions regarding use of properties and location amenities.
- Completed day-to-day duties accurately and efficiently.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Negotiated and closed deals independently.
Education
Sevier County High School
Sevierville, TNSkills
- Data entry
- Report generation
- Time management
- Customer service
- Front desk operations
- Night audit
- Hotel operations
- Complaint resolution
- Conflict resolution
- Team collaboration
- Problem-solving
- Calm under pressure
References
References available upon request.
Timeline
From desk
Econo Lodge Hotel
12.2024 - 07.2025
Permitting Coordinator
Waliker Permits
05.2010 - 10.2012
Key Holder
Carters Oshkosh
04.2007 - 09.2007
Sales Agent
Westgate
Sevier County High School