Karolyn Maldonado
The Bronx,NY
Summary
Dynamic Accounting and Payroll Manager at Capaz International, skilled in bank reconciliation and employee benefits administration. Enhanced operational efficiency through effective training and problem-solving, while optimizing cash flow management. Proven ability to foster teamwork and improve customer satisfaction, ensuring seamless communication across departments.
Overview
2026
2026
years of professional experience
Work History
Accounting and Payroll Manager
Capaz International
- Developed training materials focused on point-of-sale systems, improving staff proficiency and operational efficiency.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
PCA
Heart to Heart Home Care Agency
01.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accurate records for healthcare providers.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Provided companionship and emotional support to enhance client well-being.
- Monitored clients' health status and reported changes to appropriate staff members.
- Implemented best practices for infection control, promoting a safe home care environment.
- Facilitated communication between clients and families, addressing concerns promptly.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
HHA
Heart to Heart Home Care Agency
01.2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and recorded vital signs to support health assessments.
- Communicated effectively with clients and families to address needs and concerns.
- Maintained cleanliness and organization in client living spaces for hygiene standards.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Cashier Supervisor
Compare Fresh
12.2023 - 11.2025
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Conducted regular audits of cash drawers, ensuring accountability and adherence to financial controls.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Cashier Supervisor
Fiesta Market
02.2023 - 09.2023
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Monitored transaction processes to prevent discrepancies and resolve customer issues efficiently.
- Implemented workflow improvements that reduced wait times during peak hours, enhancing customer satisfaction.
- Coordinated scheduling for cashier staff, optimizing coverage during busy periods to maintain service quality.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Education
Marketing - Accounting And Finance
Universidad Del Caribe
Dominicana Republic 07.2009
Skills
- Bank reconciliation
- Inventory accounting
- Employee benefits administration
- Microsoft Excel mastery
- Accounts receivable management
- Cash flow management
- Audit coordination
- Cost accounting
- Client billing
- Payroll tax compliance
- Accounts payable management
- Financial statement preparation
Timeline
PCA
Heart to Heart Home Care Agency
01.2026 - Current
HHA
Heart to Heart Home Care Agency
01.2026 - Current
Cashier Supervisor
Compare Fresh
12.2023 - 11.2025
Cashier Supervisor
Fiesta Market
02.2023 - 09.2023
Accounting and Payroll Manager
Capaz International
Marketing - Accounting And Finance
Universidad Del Caribe