Karon Rahming
Jacksonville,OR
Summary
Dynamic Customer Service Supervisor at Publix Grocery Store with a proven track record in conflict resolution and team development. Expert in problem-solving and relationship building, consistently enhancing customer satisfaction. Adept at managing schedules and training staff to deliver exceptional service, fostering a positive and efficient work environment.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Publix Grocery Store
Jacksonville, FL
08.2019 - Current
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Server
Kekes
Jacksonville, FL
06.2023 - 08.2023
- Responded to ad hoc cleaning duties at end of shift.
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Bachelor of Science - Information Technology
University of North Florida
Jacksonville, FL07-2026
Associate of Arts - Information Technology
Florida State College
Jacksonville, FL07-2024
Skills
- Technical support
- Problem-solving
- Time management
- Conflict resolution
- Team development
- Team building and leadership
- Schedule management
- Adaptability and flexibility
- Relationship building
- Analytical thinking
- Multitasking and organization
- Work prioritization
Affiliations
- I love study about new discovery in tech
- I enjoy learning car mechanics
- I enjoy socializing
- I collect records
- Enjoy traveling
Accomplishments
- Once i started at Publix as a bagger I was promoted in the first 2 months to customer service staff.
- Also same with Keke, I started of as Front of house supported and was instantly promoted to server with the first month.
- I was complement and offered a promotion by my district manger at Publix.
Addtional
Motivated and goal-oriented professional with a strong foundation in team building, problem-solving, and operational efficiency. Passionate about Information Technology, with a clear focus on earning certifications in CompTIA Network+ and Security+. Committed to continuous growth, both personally and professionally, with the long-term goal of advancing within the corporate environment while contributing as a reliable and collaborative team member.
Timeline
Server
Kekes
06.2023 - 08.2023
Customer Service Supervisor
Publix Grocery Store
08.2019 - Current
Bachelor of Science - Information Technology
University of North Florida
Associate of Arts - Information Technology
Florida State College
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