Karran Smith
Phoenix,AZ
Summary
Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Tenet Health
12.2024 - Current
- Coordinate patient referrals between primary care providers and specialists.
- Manage and maintain patient medical records with strict adherence to HIPAA standards.
- Verify insurance coverage and secure authorizations for referred services.
- Support administrative efficiency by tracking referral statuses and resolving pending cases.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Responded to patient inquiries to offer timely updates regarding referral status.
Remote Benefits Coordinator
McKesson
06.2024 - 12.2024
- Verified insurance benefits and processed medical equipment/medication applications.
- Coordinated with RCM, Finance, and accounting departments to resolve patient inquiries.
- Supported physicians, patients, and insurance providers with timely and accurate information.
Ophthalmic Technician
UC Ophthalmology
01.2023 - 06.2024
- Conducted visual acuity, pupillary evaluation, tonometry, and biometry testing.
- Performed ophthalmic photography, IOL measurements, and auto refractions.
- Assisted in enhancing patient care by supporting ophthalmologists in diagnostics.
Front Desk Lead
Good Sam Family Practice
09.2019 - 04.2023
- Conduct briefings to relay policy updates, process changes, and patient care protocols.
- Assist in coding, billing, and claims follow-up with insurance companies.
- Oversee daily front-desk operations to ensure smooth workflow and timely patient processing.
- Supervise and train front office staff on proper procedures, customer service, and data entry.
- Manage patient registration check-in, and check-out procedures.
Quality Assurance Lead
Walgreens Specialty Pharmacy
10.2016 - 09.2019
- Oversaw insurance verification and prior authorization processing.
- Led quality audits on call center agents and provided performance feedback.
- Managed a team to meet monthly and quarterly operational goals.
Education
Medical Billing & Coding -
Ultimate Medical Academy
Athena Medical System And Records Training -
01.2025
Epic Medical System and Records Training -
Book It, Registration, Medical Assistant, Kaleidoscope
Cincinnati, OH01.2024
STNA | PCA Certification - undefined
Great Oaks
01.2019
Skills
- HIPAA regulations
- Patient scheduling
- Caseload management
- Accurate documentation
- Appointment scheduling
- Data entry proficiency
Timeline
Referral Coordinator
Tenet Health
12.2024 - Current
Remote Benefits Coordinator
McKesson
06.2024 - 12.2024
Ophthalmic Technician
UC Ophthalmology
01.2023 - 06.2024
Front Desk Lead
Good Sam Family Practice
09.2019 - 04.2023
Quality Assurance Lead
Walgreens Specialty Pharmacy
10.2016 - 09.2019
STNA | PCA Certification - undefined
Great Oaks
Medical Billing & Coding -
Ultimate Medical Academy
Athena Medical System And Records Training -
Epic Medical System and Records Training -
Book It, Registration, Medical Assistant, Kaleidoscope