Open To Work
Karren Garcia
Grimes,IA
Work Preference
Summary
Results-driven Office Manager with over 10 years of experience enhancing productivity and service quality. Skilled in project management and operational improvements, with a strong focus on customer satisfaction. Proven leadership and organizational skills contribute to effective issue resolution and workflow optimization.
Overview
11
11
years of professional experience
Work History
Office Manager/Executive Assistant
Colorado Department of Transportation
Denver, CO
06.1989 - 07.2000
- Coordinated client and personnel appointment scheduling and itinerary management.
- Provided expert clerical support to over [Number] internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
- Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members.
- Interpreted management directives to define and document administrative staff processes.
- Hired, managed, developed, and trained employees while setting and monitoring goals and conducting performance reviews.
- Evaluated employee performance and fostered team motivation to enhance productivity.
- Codified office structures and processes to promote teamwork and performance.
Office Manager/Clerical Supervisor
- Managed office operations and administration with 10+ years of experience enhancing productivity, efficiency, and service quality across multiple environments.
- Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
- Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
- Achieved high customer satisfaction by effectively resolving issues and implementing operational improvements.
- Resolved problems and ensured teams remained focused on diverse business requirements.
- Conducted staff training sessions to enhance team skills and performance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Oversaw control of documentation to maintain organizational standards and accuracy.
- Managed scheduling tasks to ensure efficient use of resources and time.
- Demonstrated proficiency in [Software] by effectively utilizing its features to support daily operations.
- Utilized MS Office to create documents, manage data, and produce presentations.
- Managed data entry and organization to maintain accurate records.
- Data Management
- Exhibited strong verbal communication skills while collaborating with team members and clients.
- Implemented processes to enhance operational efficiency and standardize procedures.
- Oversaw staff management to ensure effective team performance and collaboration.
- [Job Title] who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
- Provided supervision to team members to ensure task completion and quality standards.
Education
Associate of Science - Computer Programming
ATU
Denver, COSkills
- Customer service
- Staff development
- Process management
- Team leadership
- Scheduling
- Documentation management
- Data Management
- Data analysis
- Software proficiency
- MS Office
- Verbal communication
- MS Office
Timeline
Office Manager/Executive Assistant
Colorado Department of Transportation
06.1989 - 07.2000
Office Manager/Clerical Supervisor
Associate of Science - Computer Programming
ATU