Karren Odwin
Dover,United States
Summary
Dedicated and Motivated Case Manager with 10+ years of experience delivering high-quality services to the youth from ages 8 - 17 years of age with the Back on Track & Juvenile Civil Citation Program. Passionate and committed to ensure optimal support for youth and families
Overview
35
35
years of professional experience
1
1
Certification
Work History
Program Specialist II/Case Manager
YMCA Of Delaware
10.2011 - 10.2023
- Provide regular communication between departments via email and phone calls to coordinate program planning.
- Advocate for coordinating all necessary services for youth and families.
- Complete intake and assessments at appointment with youth and parent.
- Follow up with families for proof of completion for additional court orders.
- Conduct home and school visits to meet families and school staff.
- Collaborate periodically and attend court with Court Liaison.
- Exercise discretion and independent judgement while monitoring processes what ensures compliance with court ordered conditions.
- Build strong relationships with community resources to provide holistic support system for youth, including family counseling and connecting youth to community programs.
- Prepare community service projects and events.
- Submit updates and discharge summary reports.
Night Shift Lead
Walmart Supercenter
04.2007 - 10.2011
- Ensuring that associates are following company policies and procedures when interacting with customers.
- Training new hires on company policies and procedures and ensuring they are aware of all changes.
- Monitoring inventory levels of assigned department to ensure they are at appropriate levels.
- Work with assistant store manager to ensure a safe work environment.
Customer Service/Front End
Super Fresh Market
01.2003 - 04.2007
- Greeted and verified members and guests upon entry to optimize security.
- Responsible for all cashier's drawer audits, daily bank deposits and cashiers' schedule.
General Store Manager
Conoco-Dupont
04.1989 - 01.2003
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Responsible for employee's schedules, payroll, daily reports, daily bank deposits, store inventory overseeing all employees.
- Developed promotional material, trained inexperienced staff, and recruiting, managed budgets, statistical and financial records.
Education
Business Administration And Management
Goldey Beacom Collere
Staton, DE05.1990
Skills
- Group and Individual Instruction
- Screening Assessments
- Skill Development
- Promotional Planning
- Case Management
- Team Leadership
- Monitor Youth Probation
- Microsoft Office (Word, Excel and Power Point)
- Fundraising
- Customer Service
Certification
- Human Trafficking Certificate
- Youth Gun Violence Prevention Certificate
- Mediation Training Certificate
- Suicide Prevention Training Certificate
- Diversity Training Certificate
- CPR Certification
Timeline
Program Specialist II/Case Manager
YMCA Of Delaware
10.2011 - 10.2023
Night Shift Lead
Walmart Supercenter
04.2007 - 10.2011
Customer Service/Front End
Super Fresh Market
01.2003 - 04.2007
General Store Manager
Conoco-Dupont
04.1989 - 01.2003
Business Administration And Management
Goldey Beacom Collere
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