Desired Job Title
OpticianCustomer Service RepresentativeWork Type
Seasonal WorkPart TimeFull TimeLocation Preference
On-SiteRemoteHybridLocation: Springfield, OR
Open to relocation: Yes
Open To Work
Karrie Elkin
Springfield,OR
Work Preference
Summary
Dependable optician with a positive attitude, skilled in customer relationship management and problem-solving. Committed to enhancing customer satisfaction and driving sales through effective communication and personalized service.
Overview
6
6
years of professional experience
Work History
Optician
Walmart
Eugene, Oregon
06.2022 - Current
- Assisted customers in selecting eyewear based on style and prescription needs.
- Maintained cleanliness and organization of the optical display area.
- Helped process insurance claims for eyewear purchases.
- Educated customers on proper care and maintenance of their eyewear.
- Supported team members in inventory management tasks and stock replenishment.
- Communicated effectively with customers to address inquiries about products and services.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Participated in continuing education courses related to optometry technology advances.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Repaired and adjusted frames to meet customer needs.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
Customer Service Representative
Bi-Mart
Veneta, Oregon
06.2020 - 04.2022
- Assisted customers with product inquiries and service needs.
- Processed transactions accurately through point-of-sale systems.
- Resolved customer complaints with effective communication and problem-solving skills.
- Maintained a clean and organized sales floor for optimal shopping experience.
- Collaborated with team members to enhance customer service initiatives.
- Trained new staff on company policies and customer service standards.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
Education
GED -
TIGARD H.S.
Tigard, OR06.1994
Skills
- Dependable and responsible
- Friendly, positive attitude
- Customer relationship management
- Team collaboration
- Customer service
- Organizational skills
- Teamwork and collaboration
Affiliations
VOLUTEER-WELCOME HOME ANIMAL SANCUARY CRESWELL,OREGON
Timeline
Optician
Walmart
06.2022 - Current
Customer Service Representative
Bi-Mart
06.2020 - 04.2022
GED -
TIGARD H.S.