Summary
Overview
Work History
Education
Skills
Timeline
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Karrington Chatman

Jackson

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Walmart through meticulous order fulfillment and exceptional communication skills. Demonstrates patience and empathy, alongside proficiency in product picking and sales, consistently meeting quality goals. Achieved high satisfaction ratings, showcasing the ability to manage multiple tasks efficiently and exceed service expectations.

Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Walmart
03.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.

Front Counter Crew Member

Chick-fil-A
07.2023 - 03.2024
  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.

To-Go Server

Outback Steakhouse
04.2022 - 06.2023
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.

Education

Nursing

Jackson State Community College
Jackson, TN

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Customer relations

Timeline

Online Personal Shopper

Walmart
03.2024 - Current

Front Counter Crew Member

Chick-fil-A
07.2023 - 03.2024

To-Go Server

Outback Steakhouse
04.2022 - 06.2023

Nursing

Jackson State Community College

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Karrington Chatman