Karrington Whitfield
Information Technology
Dallas,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Information Technician
US NAVY
Port Hueneme, CA
03.2021 - 08.2022
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Researched and identified solutions to technical problems.
Information Technician Supervisor
US NAVY
Port Hueneme, CA
06.2020 - 03.2021
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Accurately read, understood and carried out written instructions.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Followed standards and procedures to maintain safe work environment.
Information Technician
US NAVY
Port Hueneme, CA
06.2018 - 06.2020
- Accurately read, understood and carried out written instructions.
- Oversaw business telecommunication networks, telephones and office equipment.
- Installed and maintained systems and analyzed users' needs.
- Coordinated installation of new users and relocations of existing users.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Implemented security measures to protect network systems from unauthorized access and threats.
Information Systems Technician Supervisor
US NAVY
Port Hueneme, CA
08.2017 - 06.2018
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Handled initial troubleshooting and escalation of service requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Trained users on how to properly operate equipment and software programs.
Information Technology Technician
Schwilch, R, US NAVY
, HI
06.2016 - 06.2017
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
Information Technology Technician
US NAVY
, HI
07.2015 - 06.2016
- Collected and reported technical metrics to identify improvement opportunities.
- Regularly referenced reports or system operations, task lists, problems and resolution updates.
- Coordinated comprehensive testing of applications, hardware and software infrastructures.
- Monitored message programs and software for issues with IT storage conditions.
- Worked with support teams to troubleshoot outages and IT issues in network data centers.
Information Technology Specialist
US NAVY
, HI
07.2014 - 07.2015
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Built and refined powerful machine learning models that automated decisions, prioritized work and changed behavior of products in real time.
- Assisted with updating technical support best practices for use by team.
- Attended regular client meetings to report project progress and address questions.
Information Technology Technician
US NAVY
, HI
06.2014 - 07.2014
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
High School Diploma -
Trinity High School
08.2008 - 05.2012
Skills
End-user support
Device configuration
Software updates
Hardware installations
Technical documents comprehension
Customer service expert
Desktop support
Technical issues analysis
Timeline
Information Technician
US NAVY
03.2021 - 08.2022
Information Technician Supervisor
US NAVY
06.2020 - 03.2021
Information Technician
US NAVY
06.2018 - 06.2020
Information Systems Technician Supervisor
US NAVY
08.2017 - 06.2018
Information Technology Technician
Schwilch, R, US NAVY
06.2016 - 06.2017
Information Technology Technician
US NAVY
07.2015 - 06.2016
Information Technology Specialist
US NAVY
07.2014 - 07.2015
Information Technology Technician
US NAVY
06.2014 - 07.2014
High School Diploma -
Trinity High School
08.2008 - 05.2012