Michael Nelson
Novato,CA
Summary
Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Systems Technician
US Navy
Norfolk, VA
03.2017 - 12.2024
- Installed, configured, and maintained computer hardware and software systems.
- Monitored network performance to identify potential issues and optimize system performance.
- Provided technical support for users with varying levels of IT knowledge.
- Performed regular maintenance checks on all computers and networks.
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
- Managed user accounts, permissions, and access rights in accordance with company policy.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Trained new employees on support processes, procedures, and knowledge base.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Diligently followed up with customers about existing orders, informing on status, and responding to questions.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Holds active TS/SCI security clearance.
Education
Some College (No Degree) - Multimedia
College of Marin
1800 Ignacio Blvd, Novato, CASkills
- Software Management
- Technical Troubleshooting
- End-user support
- Information Security
- Troubleshooting
- Equipment Maintenance
- End-User Training
- Troubleshooting skills
Certification
- Security+
Timeline
Information Systems Technician
US Navy
03.2017 - 12.2024
Some College (No Degree) - Multimedia
College of Marin
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