Karry Robertson
Waterloo,WI
Summary
Positive and upbeat Front Desk/Dental Assistant successful at balancing patient and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with team members. Good multitasking, planning and communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant/Patient Care Coordinator
Fisher Family Dental
De Forest, WI
12.2023 - 03.2026
- Supervised daily operations of dental assisting team, ensuring efficient workflow and patient care.
- Trained new staff on clinical procedures and best practices, fostering a culture of continuous improvement.
- Created and presented patient treatment/financial plans.
- Account reconciliation, insurance claim reconciliation.
- Managed inventory of dental supplies, optimizing stock levels to support operational efficiency.
- Assisted in scheduling appointments and coordinating patient flow, reducing wait times for services.
- Evaluated performance metrics of dental assistants, providing feedback to improve team productivity and quality of care.
- Scheduled and confirmed patient appointments.
- Entered patient insurance data into software.
- Verified patient insurance eligibility and benefits via phone, email and web.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Established working relationships with dental vendors.
Patient/Hygiene Coordinator
Bender, Kind, & Stafford Dental
Fort Atkinson, WI
06.2022 - 12.2023
- Developed and implemented hygiene protocols to ensure compliance with health regulations.
- Trained dental staff on best practices for infection control and sanitation procedures.
- Conducted regular audits of hygiene practices to identify areas for improvement.
- Collaborated with dental professionals to enhance patient safety and care standards.
- Managed inventory of hygiene supplies, ensuring availability and compliance with usage guidelines.
- Led team workshops focused on enhancing knowledge of infection prevention strategies.
- Contributed to the practice''s growth and success by consistently meeting or exceeding hygiene department revenue goals.
- Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
- Organized regular team meetings to discuss best practices, share feedback, and foster collaboration among hygienists.
Dental Assistant, Front Office Manager
Highland Dental Health
Fort Atkinson, Wisconsin
05.2006 - 12.2023
- Greeted and checked in patients.
- Verified insurance information.
- Scheduled appointments.
- Submit and follow up on Medical and Dental Claims.
- Prepare and explain treatment and payment plans to patients.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Took inventory and ordered all office and all dental supplies.
- Accounts payable and receivable.
- Payroll processing.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient’s treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic x rays.
- Educated patients on treatment procedures and post-procedure home care.
- Fully Trained on Cerec Computer, and Itero Scanner.
Assistant to Chief Financial Officer/Accounting
Perry Judds Inc.
Waterloo, WI
01.1997 - 01.2005
- Accounts Payable and Receivable
- Financial reporting
- Greet clients
- Answer phone
- Account reconciliation
Education
Dental Assistant - undefined
Madison Area Technical College
Madison, WI05-2006
Business/Accounting - undefined
Madison Area Technical College
Madison, WI05-1997
Skills
Developed and executed effective planning strategies to ensure project success
Assisted teams in maintaining a positive work environment Supported colleagues with enthusiasm and motivation Contributed to team morale through energetic participation
Demonstrated consistent reliability and punctuality in all professional responsibilities
Operated multi-line phone systems to facilitate communication among team members Assisted in troubleshooting technical issues to maintain system functionality Supported daily operations by managing call routing and handling inquiries efficiently
Facilitated client greetings and seating arrangements to enhance customer experience
Managed multiple tasks simultaneously while organizing work based on priority levels to support team objectives
Oversaw inventory management processes to ensure optimal stock levels
Certification
Member of AADOM
Timeline
Lead Dental Assistant/Patient Care Coordinator
Fisher Family Dental
12.2023 - 03.2026
Patient/Hygiene Coordinator
Bender, Kind, & Stafford Dental
06.2022 - 12.2023
Dental Assistant, Front Office Manager
Highland Dental Health
05.2006 - 12.2023
Assistant to Chief Financial Officer/Accounting
Perry Judds Inc.
01.1997 - 01.2005
Dental Assistant - undefined
Madison Area Technical College
Business/Accounting - undefined
Madison Area Technical College