Resourceful and professionally skilled in client communication and conflict resolution. Known for effectively coordinating operations and leading teams to deliver exceptional service while adapting to changing demands.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Team Lead
Jeni's Splendid Ice Creams LLC
Athens, Georgia
10.2025 - Current
Led a team in delivering exceptional customer service during peak hours.
Delegated daily tasks to team members to optimize group productivity.
Coordinated daily operations to ensure smooth workflow in the shop.
Trained new staff on product knowledge and service standards.
Assisted in managing inventory levels and stock replenishment processes.
Sales Support
Coach
Buford, Georgia
12.2021 - 12.2024
Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
Provided customer service and sales support in a retail environment.
Processed transactions accurately using point-of-sale systems.
Ensured store cleanliness and organization through effective merchandising and organization.
Server
Buford Grill
Buford, Georgia
01.2021 - 05.2021
Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
Accurately took and processed food and beverage orders, ensuring timely delivery and customer satisfaction.
Maintained cleanliness and organization of the dining area and tables.
Efficiently handled cash transactions and processed payments, contributing to smooth operations at the register.