Karthik Gopal
Dracut,MA
Summary
Highly experienced at sales, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Technical Support Specialist
ZOLL
09.2022 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Promptly created service requests for any complaints within 24 hours of being notified.
Technical Support Specialist
NxStage
02.2020 - 09.2022
- Support end-stage renal failure patients undergoing in-home dialysis.
- Provide technical assistance and troubleshooting to ensure the smooth operation of dialysis machines, prioritizing comfort, and safety.
- Collaborated with healthcare professionals to address patient concerns and optimize dialysis treatment outcomes.
- Received positive feedback from patients and medical staff for compassionate care and exceptional service delivery.
Wireless Store Manager
Sprint Wireless
06.2016 - 01.2020
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Implemented usage of solution selling combined with showing advantages of upselling services along with goods purchased.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
Wireless Sales Associate
Verizon Wireless
05.2012 - 01.2016
- Upsell customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted and supported training of new sales associates.
- Accepted and processed payments and purchases for new equipment using POS system.
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Science - Biology And Communication
William Paterson University of New Jersey
Wayne, NJ08-2009
Skills
- Consultative Sales Approach
- Promotional selling
- Persuasive negotiator
- Relationship Building
- Email and Phone Etiquette
- Solution coordination
- Service support
- Technical Support
Timeline
Technical Support Specialist
ZOLL
09.2022 - Current
Technical Support Specialist
NxStage
02.2020 - 09.2022
Wireless Store Manager
Sprint Wireless
06.2016 - 01.2020
Wireless Sales Associate
Verizon Wireless
05.2012 - 01.2016
Bachelor of Science - Biology And Communication
William Paterson University of New Jersey
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