Kary Pennington
Cheyenne,WY
Summary
Results-driven Front End Manager experienced in enhancing customer service and team performance. Improved operational efficiency through effective cash handling, inventory management, and staff training. Demonstrated expertise in security operations and conflict resolution, fostering team collaboration and ensuring safety and satisfaction.
Overview
21
21
years of professional experience
Work History
Reserve Officer
Securitas Security Services USA
Cheyenne, WY
02.2024 - Current
- Conducted regular patrols to identify potential hazards or breaches in security protocols.
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to alarms and incidents, providing effective resolution strategies.
- Collaborated with law enforcement and emergency services during critical incidents.
Merchandiser
Mondelez International
Cheyenne, WY
09.2023 - 02.2024
- Collaborated with cross-functional teams to develop effective merchandising strategies.
- Executed planograms to ensure compliance with brand standards and enhance customer experience.
- Analyzed sales data to optimize product placement and maximize shelf visibility.
- Monitored inventory levels and coordinated replenishment efforts to maintain stock availability.
Front End Manager
Albertsons
Cheyenne, WY
06.2019 - 09.2023
- Led front end operations to enhance customer service and satisfaction levels.
- Trained and mentored staff on best practices for checkout efficiency.
- Implemented new scheduling system, optimizing staff allocation during peak hours.
- Improved inventory management processes, reducing stock discrepancies.
- Collaborated with management to streamline front end workflows, boosting productivity.
- Analyzed customer feedback to identify areas for service improvement initiatives.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
Front End Supervisor
King Soopers
Denver, CO
09.2005 - 11.2017
- Supervised daily front-end operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff on best practices for cash handling and customer interaction.
- Implemented process improvements to enhance checkout efficiency and reduce customer wait times.
- Coordinated scheduling and staffing to maintain adequate coverage during peak hours.
- Monitored inventory levels at front-end displays, ensuring product availability and presentation standards.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Collaborated with management to develop strategic initiatives for enhancing front-end performance metrics.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ05-2028
Skills
- Security operations
- Intelligence analysis
- Situational awareness
- Attention to detail
- Organizational skills
- Excellent communication
- Crisis management
- Excellent communication
- Problem-solving
- Problem-solving abilities
- Cultural awareness
- Reliability
Timeline
Reserve Officer
Securitas Security Services USA
02.2024 - Current
Merchandiser
Mondelez International
09.2023 - 02.2024
Front End Manager
Albertsons
06.2019 - 09.2023
Front End Supervisor
King Soopers
09.2005 - 11.2017
Bachelor of Science - Business
University of Phoenix