Karyan Nieves
Bluffton,SC
Summary
Proven Patient Access Representative with a track record of enhancing patient satisfaction and streamlining healthcare processes at Conifer Health Solutions LLC. Expert in HIPAA compliance and insurance verification, I excel in multitasking and problem-solving to improve quality assurance. My empathetic communication and organizational skills have significantly reduced wait times and improved patient care experiences.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions LLC
Bluffton Medical Campus
12.2017 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Care Coordinator
Lowcountry Therapy Center
05.2015 - 11.2017
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Front Desk Agent
Montage at Palmetto Bluff
Bluffton, SC
07.2014 - 05.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Office Assistant
Kinghorn Insurance Agency
Hilton Head Island, SC
06.2007 - 08.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Medical Secretary
New York Presbyterian
01.2004 - 05.2007
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Education
High School Diploma -
Theodore Roosevelt High School
The Bronx, NYSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Problem-solving
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Conifer Health Solutions LLC
12.2017 - Current
Patient Care Coordinator
Lowcountry Therapy Center
05.2015 - 11.2017
Front Desk Agent
Montage at Palmetto Bluff
07.2014 - 05.2015
Office Assistant
Kinghorn Insurance Agency
06.2007 - 08.2008
Medical Secretary
New York Presbyterian
01.2004 - 05.2007
High School Diploma -
Theodore Roosevelt High School