Karyme Ortega
Middlesex,NJ
Summary
Proven sales leader with a track record of boosting customer engagement and sales at T-Mobile through effective account management and relationship selling. Skilled in cross-selling and up-selling, I consistently meet sales targets by leveraging customer relationship building and sales pipeline management. Enhanced team performance at Best Buy by implementing strategic sales processes.
Overview
2
2
years of professional experience
Work History
Salesperson
T-Mobile
01.2024 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Expanded brand and marketing strategies by planning strategic events.
- Trained new employees on customer service, money handling, and organizing strategies.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
- Contributed to event marketing, sales, and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Set and achieved company-defined sales goals.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Shift Leader
Best Buy
04.2022 - 01.2024
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Analyzed sales figures and identified areas for improvement.
Education
Associate of Arts - Communications
Raritan Valley Community College
Somerville, NJ12.2025
High School Diploma -
Middlesex High School
Middlesex, NJ06.2023
Skills
- Account Management
- Customer Engagement
- Cross-selling products and services
- Sales Pipeline Management
- Relationship selling
- Up-selling
- Product description
- Customer Relationship Building
- Sales process
Languages
Spanish
Limited Working
Timeline
Salesperson
T-Mobile
01.2024 - Current
Shift Leader
Best Buy
04.2022 - 01.2024
Associate of Arts - Communications
Raritan Valley Community College
High School Diploma -
Middlesex High School
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