Karen Placette
unemployee
Beaumont,TX
Summary
Relationship-driven salesperson with strong customer service, active listening, and client service skills. Builds loyal customer connections, supports repeat business, and uses product knowledge to guide sales conversations and resolve concerns quickly.
Experienced sales and service professional with a background in customer engagement, account servicing, and records management. Skilled in time management, CRM accuracy, and personnel training. Known for building trust, supporting conversions, and improving the customer experience.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Highly experienced Assistant Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Salesperson
Zer Has LL
Beaumont, TX
12.2025 - 05.2026
- Built customer relationships to identify needs and recommend suitable products.
- Drove sales conversations by presenting features, pricing, and value clearly.
- Maintained accurate customer records and order details in CRM systems.
- Followed up on inquiries to support conversion and repeat business.
- Resolved customer concerns promptly to protect satisfaction and sales opportunities.
- Trained newer staff on sales techniques, product knowledge, and service standards.
- Monitored market trends to adjust selling approach and improve results.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Sandwich Artist
Bloc 10 F K A Squa In
Beaumont, TX
01.2024 - 05.2025
- Prepared sandwiches, wraps, and salads to customer specifications while maintaining consistent presentation and quality.
- Operated POS system, processed payments, and balanced orders accurately during fast-paced service periods.
- Maintained food safety standards, followed sanitation procedures, and kept prep areas clean and organized.
- Trained new staff on sandwich preparation, portioning, and customer service expectations.
Dog Groomer
Silky Paw Coto Coto
China, TX
12.2022 - 12.2023
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Bathed, brushed, and dried dogs using breed-specific grooming techniques.
- Trimmed coats, nails, and paw pads to maintain safe, polished appearance.
- Detangled mats and handled coats with calm, gentle restraint methods.
- Cleaned grooming tools, tubs, and workstations to maintain sanitary conditions.
Dog Groomer
Silky Paw Coto Coto
China, TX
12.2021 - 12.2022
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Contributed to business growth by offering personalized grooming packages that catered to specific breeds and pet sizes.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Bathed, brushed, and dried dogs using breed-specific grooming techniques.
- Trimmed coats, nails, and paw pads to maintain safe, polished appearance.
- Detangled mats and handled coats with calm, gentle restraint methods.
- Cleaned grooming tools, tubs, and workstations to maintain sanitary conditions.
- Communicated grooming preferences and aftercare guidance to pet owners.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Scheduled grooming appointments and coordinated services with kennel staff.
- Inspected skin, coat, and ears for signs of irritation or abnormalities.
- Assisted with anxious or high-energy dogs using patient handling techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Fed, walked and bathed animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Collaborated with team members to share knowledge and improve overall service quality.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Dog Groomer
Sil;ky Paw Puppies
China, TX
12.2020 - 12.2021
- Bathed, brushed, and dried dogs using breed-specific grooming techniques.
- Trimmed coats, nails, and paw pads to maintain safe, polished appearance.
- Detangled mats and handled coats with calm, gentle restraint methods.
- Cleaned grooming tools, tubs, and workstations to maintain sanitary conditions.
- Communicated grooming preferences and aftercare guidance to pet owners.
- Inspected skin, coat, and ears for signs of irritation or abnormalities.
- Scheduled grooming appointments and coordinated services with kennel staff.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Assisted with anxious or high-energy dogs using patient handling techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Fed, walked and bathed animals.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Collaborated with team members to share knowledge and improve overall service quality.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Dog Groomer
Silky Paw Puppies
China, TX
12.2019 - 12.2020
- Bathed, brushed, and blow-dried dogs using coat-specific grooming techniques.
- Trimmed nails, cleaned ears, and performed sanitary grooming with careful attention to safety.
- Detangled mats and maintained coat condition while keeping pets calm during handling.
- Consulted with pet owners to confirm grooming preferences and style expectations.
- Monitored dogs for stress, skin issues, and coat concerns during grooming sessions.
- Sanitized grooming tools, tubs, and workstations to maintain clean, safe environment.
- Scheduled grooming tasks efficiently to support smooth daily appointment flow.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Groomer
Silky Paw Puppies
China, TX
12.2018 - 06.2019
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Trimmed nails using clippers and grinders.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Trained animals in behavioral compliance or other special routines or commands.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Followed pet care instructions for dietary needs and medication regimens.
- Reset procedure rooms between appointments and disinfected equipment.
- Assisted with development of animal behavior modification plans.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Bathed, brushed, and dried pets while maintaining calm handling throughout grooming sessions.
- Trimmed coats, nails, and paw pads according to breed-specific grooming standards.
- Inspected coats and skin for mats, irritations, and signs of parasites before service.
- Sanitized grooming tools, tubs, and workstations to support safe, clean kennel operations.
- Managed nervous pets with gentle restraint techniques and consistent positive handling.
- Detangled matted fur carefully to minimize discomfort and preserve coat condition.
Groomer
Silky Paw Kennel
China, TX
10.2016 - 12.2016
- Bathed, brushed, and dried pets while maintaining calm handling throughout grooming sessions.
- Trimmed coats, nails, and paw pads according to breed-specific grooming standards.
- Inspected coats and skin for mats, irritations, and signs of parasites before service.
- Sanitized grooming tools, tubs, and workstations to support safe, clean kennel operations.
- Managed nervous pets with gentle restraint techniques and consistent positive handling.
- Detangled matted fur carefully to minimize discomfort and preserve coat condition.
- Communicated grooming preferences and pet behavior concerns with pet owners clearly and professionally.
- Refilled grooming supplies and organized equipment for efficient daily workflow.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Cleaned cat and dog ears to prevent ear infections.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Applied dip for mange and parasite control.
- Safely administered prescribed treatments such as flea baths or medicated shampoos as needed per client requests.
- Conducted thorough pre-grooming consultations with clients to determine their preferences, resulting in customized service experiences.
- Reduced customer wait times by implementing time management strategies in the grooming process.
- Cleaned tear stains from fur using safe chemical cleansers.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07-2020
Skills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Sales process
- Customer engagement
- Sales management
- Social selling
- Relationship selling
- Account management
- Customer relations
- Time management
- Records management
- Personnel training
- Account servicing
- Customer experience enhancement
- Social media marketing
Client service
Accomplishments
- Supervised team of 4 staff members.
- Documented and resolved conflict which led to success.
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Languages
English
Full Professional
Interests
- Baking
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- I like trying new recipes and food trends
- Food Blogging
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Bread Making
- Cake Decorating
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesperson
Zer Has LL
12.2025 - 05.2026
Sandwich Artist
Bloc 10 F K A Squa In
01.2024 - 05.2025
Dog Groomer
Silky Paw Coto Coto
12.2022 - 12.2023
Dog Groomer
Silky Paw Coto Coto
12.2021 - 12.2022
Dog Groomer
Sil;ky Paw Puppies
12.2020 - 12.2021
Dog Groomer
Silky Paw Puppies
12.2019 - 12.2020
Groomer
Silky Paw Puppies
12.2018 - 06.2019
Groomer
Silky Paw Kennel
10.2016 - 12.2016
High School Diploma -
Penn Foster Career School