Karyme Rios Mendoza
Santa Fe,NM
Summary
Results-oriented Customer Service Representative with a proven track record at The Santa Fe New Mexican. Expertise in problem resolution and consultative sales, enhancing customer satisfaction. Demonstrated leadership by mentoring junior staff and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Santa Fe New Mexican
Santa Fe, NM
06.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Capital High School
Santa Fe, NM05-2022
Skills
- Account updating
- Consultative Sales
- Data Entry
- Data Collection
- Inbound and Outbound Calling
- Appointment Scheduling
- Problem Resolution
- Filing
- Spreadsheets
- Microsoft Outlook
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
The Santa Fe New Mexican
06.2022 - Current
High School Diploma -
Capital High School
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