Karyn Daniel
Matteson,IL
Summary
Detail-oriented housing and administrative professional with over 15 years of experience in customer service, real estate, and data management. Proven ability to handle confidential information, verify documentation and maintain regulatory compliance. Known for exceptional communication and training skills, organizational strength and the ability to navigate fast-paced, client-facing environments. Highly adaptable and committed to continuous learning.
Overview
40
40
years of professional experience
Work History
Fulfillment Associate / Learning Ambassador
Amazon
08.2017 - Current
- Conduct onboarding sessions and facility tours for new hires, ensuring clear understanding of responsibilities and safety procedures
- Deliver hands-on training and offer real-time feedback to improve productivity, accuracy and compliance
- Collaborate with leadership to identify performance gaps and recommend coaching strategies
- Maintain comprehensive documentation and ensure adherence to company procedures
Broker Associate
Keller Williams Realty / Century 21 Realty
09.2005 - 08.2017
- Guided clients through rental and purchases including eligibility discussions, paperwork and compliance with legal documentation
- Reviewed applications and performed background and financial evaluations
- Negotiated leases and resolved issues between tenants and property owners
- Coordinated inspections and ensured timely closing aligned with financial regulations
CMS/MBS System Administrator
Household Financial Services
12.1997 - 10.2000
- Maintained accurate merchant and client data in CMS/MBS systems
- Trained and supervised support staff on system navigation and compliance standards
- Reviewed and processed application records and ensured regulatory conformity
CRT Operator
Aon International
02.1985 - 03.1995
- Managed sensitive insurance records and performed claims data entry with precision
- Kept claimant and insured files current and in compliance with regulatory requirements
- Supported training programs and filing protocols for CRT operations
Education
High School Diploma - Business/Office Automation
Paul Robeson High School
Illinois Real Estate License -
Chicago Association of Realtors
Skills
- Housing Eligibility Determinations
- Regulatory & Compliance Knowledge (HUD, Fair Housing)
- Tenant/Client Support & Relationship Management
- Lease & Document Review
- Interviewing & Onboarding
- Microsoft Office & CRM Tools
- Conflict Resolution & Complaint Documentation
- File Management & Data Retention
- Multitasking & Time Management
- Mentorship & Training
Timeline
Fulfillment Associate / Learning Ambassador
Amazon
08.2017 - Current
Broker Associate
Keller Williams Realty / Century 21 Realty
09.2005 - 08.2017
CMS/MBS System Administrator
Household Financial Services
12.1997 - 10.2000
CRT Operator
Aon International
02.1985 - 03.1995
High School Diploma - Business/Office Automation
Paul Robeson High School
Illinois Real Estate License -
Chicago Association of Realtors
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