Karyn Johnson
Gresham,OR
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA
Care plus Staffing
Portland, OR
12.2021 - Current
- Answered signal lights, bells or intercom systems to determine resident needs.
- Monitored food intake and output as directed by nursing staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented patient care services by charting in designated areas.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Customer Service Representative
Sports Car Market Magazine
Portland, OR
08.2018 - 12.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Rosemary Anderson High School POIC
Gresham, OR06-2019
Skills
- Data Entry
- Appointment Scheduling
- Call Center Operations
- Computer Proficiency
- Inbound and Outbound Calling
- Customer Service
- Credit Card Payment Processing
- CRM Software
- Technical Support
- Clerical Support
Certification
- CNA
- License Number: 202114983CNA
Expiration: 12/2024
- BLS/CPR Certification
License Number: 225416829699
Expiration: 07/2024
Timeline
CNA
Care plus Staffing
12.2021 - Current
Customer Service Representative
Sports Car Market Magazine
08.2018 - 12.2021
High School Diploma -
Rosemary Anderson High School POIC
Similar Profiles
Venicia WellsVenicia Wells
Service Care Coordinator/Office Manager at Arcadia Home Care and Staffing - An Addus Home Care CompanyService Care Coordinator/Office Manager at Arcadia Home Care and Staffing - An Addus Home Care Company
Joyce TaplinJoyce Taplin
Credentialing Specialist at Health Care Support StaffingCredentialing Specialist at Health Care Support Staffing
Rupal NaikRupal Naik
Elderly Caregiver at Gloria Home Care , Inc & StaffingElderly Caregiver at Gloria Home Care , Inc & Staffing
Griffin HodkinsGriffin Hodkins
Bartender at TimberBartender at Timber
ISABELLA STOKERISABELLA STOKER
Ice Cream Lead at Sugarpine Drive-InIce Cream Lead at Sugarpine Drive-In